Skore service interruption – March 22nd 2018

Colin Claverie Skoreapp Leave a Comment

The main Skore service (https://app.justskore.it) suffered a short interruption at 15.07 GMT today and lasted up to 20 minutes for some users. Those editing or viewing processes would have seen several error messages including; Server Unavailable, Proxy Error and 503 error. The outage was caused during a routine reboot of servers in order to apply security patches to protect against …

Skore service interruption – March 7th 2018

Craig J Willis Skoreapp Leave a Comment

Skore web service suffered a limited interruption shortly after 1.30pm GMT today. The interruption lasted approximately 10 minutes and affected around half of all active workspaces. Users viewing and editing content would have been unaffected although they may have seen a warning message saying the server was unreachable. Users browsing the workspace and moving between content would have experienced 404 …

The Magic of Hierarchy

Craig J Willis Business Performance Leave a Comment

The importance of hierarchy Probably my favourite tool in the arsenal of analyst techniques has to be decomposition. Whether it’s functional or process decomposition there is nothing like it for arranging problems into the big picture. Then breaking that picture down into its component parts so that you can start to make sense of it. And yet hierarchy, in recent years, has …

Whiteboard versus software

Craig J Willis Business Performance, Examples Leave a Comment

This is a question that comes up from time to time when introducing Skore to new teams, “is it better to run workshops using whiteboards or software tools?”  I’d argue that it’s not a question of one versus the other, they each have their strengths, the question should really be “when should I use a whiteboard and when should I …

Skore versus MS Visio, Lucidchart and Gliffy

Craig J Willis Business Performance, Product Leave a Comment

For the purposes of this article we will consider Lucidchart, MS Visio and Gliffy to be general purpose diagramming tools. Given its ubiquity we will refer mainly to MS Visio for the examples. How is Skore different to Visio? This is the most common question we come across when introducing Skore to new audiences, especially analysts and consultant. We use …

Bringing RACI into the 21st Century

Craig J Willis Business Performance

In this presentation we look at some of the problems with RACI and explore visual RACI modelling with Skore app. A text description follows the presentation. People are looking for an alternative Over the past 12 months we’ve seen a lot of search traffic arrive on our blog looking for alternatives to RACI. In fact our blog post “Forget RACI …

How to increase performance across your multi-site business

Craig J Willis Case Study Leave a Comment

This article has been republished from LinkedIn.com with the kind permission of the author. The challenge of a multi-site business Are you a leader within a multi-site business? If so, are you 100% happy with the performance of all of your sites? If not, would you be interested in a tried and tested solution that raises performance across sites and …

Skrum – a new way to share ideas and meet likeminded practitioners

Craig J Willis Uncategorized Leave a Comment

Definition of Skrum in English: Skrum NOUN Business A gathering of business change and improvement professionals in an open discussion where ideas are shared and questions are answered. A Skrum typically takes the form of three talks followed by discussion, questions and networking. Talks are 20 minutes long and cover topics such as project insights, case studies, methodology and technology …