How we saved 80 days waste during a system implementation project

Craig J Willis Business Performance, Case Study 0 Comments

Mapping a process is an essential step at the beginning of a system implementation project. It ensures the right requirements are identified and delivered to the users and should drive the right business outcomes. But what else can you expect to get from this exercise? What are the additional benefits that can be derived from taking the time to map the …

Affected by WannaCry? It’s time to perform an IT process review!

Craig J Willis Business Performance 0 Comments

The WannaCry attack, in the last week, has apparently taken many companies and computer users by surprise. The scale of the attack appears to be unprecedented with the UK’s National Health Service (NHS) particularly affected. That attack, which uses an exploit in the Microsoft Windows platform, claims to encrypt your files before demanding a payment to recover them. Microsoft issued …

What is process mapping?

Process mapping versus documentation

Craig J Willis Business Performance 0 Comments

What is Process Mapping? Early on in my career as a consultant I remember explaining my new role to my Brother. “Process Mapping?” he replied, “I’ve had that done to me!” He worked in the finance industry and told me that someone in the compliance team had called him. “We’ll be mapping your processes over the next month.” He was …

Effective cross departmental communication supports growth

Craig J Willis Case Study 0 Comments

How Skore services and Skore app help technology company Highlight grow faster by improving cross departmental communication About highlight Highlight help businesses ensure they are getting the most out of their technology investments. The Highlight platform helps monitor apps, services and other resources and presents this in a meaningful, business friendly way. Operating for over 15 years the business has …

Project Lifecycle – accelerating change

Craig J Willis Business Performance 0 Comments

Whether you’re embarked on a major organisational change, designing a new business model, a new service offering or implementing a new system, having a solid project lifecycle methodology is essential. Delivering your project requires a strong team and a strong set of tools to support them. For many people looking at Skore app, for the first time, they see a …

Drive ownership, accountability and collaboration with Skore web app

Craig J Willis Skoreapp 0 Comments

Our latest updates to Skore web app are designed to help businesses drive ownership and accountability through better understanding and collaborating around core processes. Built on top of our simple, yet powerful, process approach these new features help teams keep cross functional processes up-to-date and front of mind. Drive ownership and accountability with process approvals Mapping and sharing processes is …

Skore leadership team grows – Chris Green

Craig J Willis Skore Labs Life 0 Comments

We’re excited to announce a new addition to the management team at Skore with the appointment of Chris Green as Head of Partnerships. Our partner relations have been key to our success over the past 12 months and this appointment further strengthens our commitment to support both existing and new partners. Chris brings a wealth of experience in process improvement, transformation …

2016 Review – a great year at Skore

Craig J Willis Skore Labs Life 0 Comments

2016 has been quite a year for us and now we’re reflecting on the last 12 months and thinking about how we can continue our success into 2017. 2016 is the year we turned a profit, not only are we in profit but it’s also the year we invested the most in the business. Our financial year doesn’t end for …

When is a process not a process?

Craig J Willis Business Performance, Skore Labs Life 0 Comments

When it’s a system! Modern processes are complicated. Since the transition from manufacturing and Adam Smith’s pin factory the processes we are involved in at work are very rarely ridged, fixed and perfectly repeatable. More often than not they require skill and judgement to execute properly. What makes them so complicated? We no longer work on a fixed production line …