Bringing RACI into the 21st Century

Craig J Willis Business Performance 1 Comment

In this presentation we look at some of the problems with RACI and explore visual RACI modelling with Skore app. A text description follows the presentation. People are looking for an alternative Over the past 12 months we’ve seen a lot of search traffic arrive on our blog looking for alternatives to RACI. In fact our blog post “Forget RACI …

How to increase performance across your multi-site business

Craig J Willis Case Study 0 Comments

This article has been republished from LinkedIn.com with the kind permission of the author. The challenge of a multi-site business Are you a leader within a multi-site business? If so, are you 100% happy with the performance of all of your sites? If not, would you be interested in a tried and tested solution that raises performance across sites and …

Skrum – a new way to share ideas and meet likeminded practitioners

Craig J Willis Uncategorized 0 Comments

Definition of Skrum in English: Skrum NOUN Business A gathering of business change and improvement professionals in an open discussion where ideas are shared and questions are answered. A Skrum typically takes the form of three talks followed by discussion, questions and networking. Talks are 20 minutes long and cover topics such as project insights, case studies, methodology and technology …

Skore service interruption – September 6th 2017

Craig J Willis Skoreapp

Page last updated: September 11th 2017 08.44 GMT At 10.30am GMT on Wednesday September 6th 2017 the Skore web service was interrupted during normal operation for approximately 40 minutes. Our investigation identified an issue on one of our servers containing the backend database. The error caused data on that server to be lost requiring the previous day’s backup to be …

How we saved 80 days waste during a system implementation project

Craig J Willis Business Performance, Case Study 0 Comments

Mapping a process is an essential step at the beginning of a system implementation project. It ensures the right requirements are identified and delivered to the users and should drive the right business outcomes. But what else can you expect to get from this exercise? What are the additional benefits that can be derived from taking the time to map the …

Affected by WannaCry? It’s time to perform an IT process review!

Craig J Willis Business Performance 0 Comments

The WannaCry attack, in the last week, has apparently taken many companies and computer users by surprise. The scale of the attack appears to be unprecedented with the UK’s National Health Service (NHS) particularly affected. That attack, which uses an exploit in the Microsoft Windows platform, claims to encrypt your files before demanding a payment to recover them. Microsoft issued …

What is process mapping?

Process mapping versus documentation

Craig J Willis Business Performance 0 Comments

What is Process Mapping? Early on in my career as a consultant I remember explaining my new role to my Brother. “Process Mapping?” he replied, “I’ve had that done to me!” He worked in the finance industry and told me that someone in the compliance team had called him. “We’ll be mapping your processes over the next month.” He was …

Effective cross departmental communication supports growth

Craig J Willis Case Study 0 Comments

How Skore services and Skore app help technology company Highlight grow faster by improving cross departmental communication About highlight Highlight help businesses ensure they are getting the most out of their technology investments. The Highlight platform helps monitor apps, services and other resources and presents this in a meaningful, business friendly way. Operating for over 15 years the business has …

Project Lifecycle – accelerating change

Craig J Willis Business Performance 0 Comments

Whether you’re embarked on a major organisational change, designing a new business model, a new service offering or implementing a new system, having a solid project lifecycle methodology is essential. Delivering your project requires a strong team and a strong set of tools to support them. For many people looking at Skore app, for the first time, they see a …

Drive ownership, accountability and collaboration with Skore web app

Craig J Willis Skoreapp 0 Comments

Our latest updates to Skore web app are designed to help businesses drive ownership and accountability through better understanding and collaborating around core processes. Built on top of our simple, yet powerful, process approach these new features help teams keep cross functional processes up-to-date and front of mind. Drive ownership and accountability with process approvals Mapping and sharing processes is …