Interview with Skore’s CTO Colin Claverie

This month we had the opportunity to speak to Colin Claverie, Skore’s CTO, to learn more about the Product Roadmap for Skore software and where he sees the future of Skore and the digital transformation market in general. Colin is responsible for all the technical aspects of Skore and also leads the development team. 

Hi Colin, thanks for taking the time to speak to us today. Let’s start by talking about the Skore Product Roadmap – how often do you look to update and review it?

As a strategy team we commit to a quarterly review of the roadmap and check that we are still aligned with our plans and objectives. Twice a year we will take the opportunity to really review whether the product is still aligned with Customer needs and desires. The roadmap itself can be very high level however.  For Skore it is a framework for our decision making and our strategy. It gives us room to adapt and reprioritise when necessary. Part of this is really the beauty of Skore and the Skore team – we allow features to become opportunistic and therefore extremely reactive to Customer feedback and requirements. This also links back to the way we work as a team in the office.

Could you tell us a little more about the Skore Product Roadmap?

Sure, the Roadmap in 2020 has really evolved, especially in response to the covid-19 crisis. With so many people working and collaborating remotely we’ve really had to re-prioritise these elements. It’s exciting to see how this positively impacting our customers during such a tough period. Today we really see the Skore Software product as having three main pillars –

  • Collaborative Change Management – Focussing the product to ensure engagement and communication with all stakeholders. We want to remove the barriers – allowing people to engage with Skore – whether this be allowing new users accounts to be created seamlessly and quickly to enabling emails to be sent out instantly the moment a new process is published. 
  • Process Mapping Analytics – Continue on the path of ensuring that Skore allows Customers to find it even easier to map processes, and gain insights. Commiting to a slicker, faster and easier to use product for all. 
  • Initiative Management –  viewing processes in the system grouped by business objectives. A higher level approach to give context and clarity to organisations and allow them to compare their own processes. It will enable clients to measure their own success and change progress. 

Below these three pillars are the other essential threads we will be working on this year. Firstly improving the Customer experience and visual identity of Skore  – essentially how do we make Skore even simpler to use and easy on the eye. Secondly and importantly to continue our commitments on Enterprise Integration – ensuring that the product fits within the architecture of an enterprise – through user integration, user management and security. 

What new and interesting features can we expect this year for our Customers?

There will be lots of little features arriving over the year especially as we have updated our infrastructure enabling it to be much easier to release. However I think most of our Clients will love the new overview of their organisation through processes. Originally each process was separate to the others, we have been gradually integrating process data so that Skore has more workspace level search and analytics capabilities enabling workspace wide reporting and insights. 

How and who will the Skore Product Roadmap impact this year?

What is exciting is that we are working towards giving more tools to Project and Program managers within the Skore platform. We want to be able to provide a better way to understand and prioritise processes. They’ll be able to see and understand which processes are key in an organisation and be able to gain greater insights. They may want to ask to see all the processes that the Marketing Manager is affected by for example. It’s great to think about what more analysis we can give a Manager at project level as well as at process level.

So, what would your dream Customer Feedback tweet be?

‘I was using Skore in a workshop and I felt like a superhero!’ seriously though this would be the ultimate for me. We want to make our Customers feel like heroes in their organisation. The best feedback is if I hear that our customers are amazed at how much information they discovered that was previously hidden by their organisation. It’s incredible what appears – roles, risks, systems etc. Information that people never knew about. 

What are you hoping to disrupt?

I think for me it’s still so key that Skore enables the ‘Self Healing Organisation’, Organisations should understand that they don’t need expensive tools to effect change. You can make short, sharp, impactful changes often. Changes can be made often and digital transformation doesn’t need to be a daunting huge project destined to disappoint.

What problems did Skore need to solve to get where it is now?

Skore as a product has always grown organically, this was great when we were smaller but as the company grows its been really important to ensure that we have solid foundations. In the last year we have been rewriting the software to ensure stability and a strong base for growth. Whilst that has meant we have taken time off from releasing features we are now reaping the benefits and we’ve learned so much about working as a team and improving the product. 

How do you think the Skore platform can stay agile?

We ensure that we focus on releasing one thing at a time, but we release early and often. This ensures that we start a feature but most importantly that we finish it. We also use feature flags which means we can enable features for selected customers in our Community – which allows us to test with a limited audience before releasing to all. 

What is the future of Skore and how will you measure its success? 

I think again – we need to look at that idea of a ‘self healing organisation’  – that Skore can make a change to an organisation with the biggest impact and the lowest cost.  Indeed for us to measure success, alongside licence sales of course!, is to see more and more people taking Skore with them as they change company. A trend we can already see the beginning of. We are also seeing more general users using Skore. Often people don’t realise that they are doing business improvement or process led change. As people begin to recognise that my hope and wish is that Skore will be there right at the forefront as the obvious solution to use. 

What do you think is the future of the market?

I can see that Process isn’t a bad word anymore. What is great is that people now understand more that process doesn’t hinder creativity. Companies such as Spotify and Amazon, who are big on process, have shown that process creates room for creativity. When processes are managed and documented well then that leaves more room for the ‘fun’ stuff. 

I also think that companies are open to getting more insights for their money and open to trying new software which is really exciting. 

Finally – people are doing small change more often, organisations are getting people to adopt change before situations go bad. When you transform your business you create value, and that is where Skore comes in – showing you the value and missed opportunities in your organisation and empowering you to do great things.

Why not find out more about Skore and learn what it can do for your organisation. Colin’s training webinars are now available to join or download – find out more here

Message to all Skore Users

The recent developments regarding the spread of Covid-19 worldwide have meant major disruption to most businesses. In light of this Skore would like to ensure that all existing users have the opportunity and skills to run remote workshops for their organisations and continue to collaborate and share insights as needed.

To make it even easier for our customers in these challenging times Skore will, from the 18/03/2020, for a period of 3 months, increase the number of users (member only) for all our licence packages. This will allow more of your organization the chance to remotely access your information and enable you to get the most out of remote process workshops and further engagement and analytics.

We will add users to your licence dependant on the type of licence you hold

  • Starter – additional 20 users
  • Team – additional 30 users
  • Department- additional 100 users

If you wish to take advantage of this exclusive offer please contact your account manager or email us at [email protected]

You can also take a look at our most recent blog post listing the top tips you need to run an effective online process discovery workshop.

During this period we will also be offering to our clients the opportunity to receive:

We’d like to thank you for your ongoing support and loyalty to Skore and wish you all the best in the months ahead.

Need help running remote workshops?

Need help running remote workshops but hesitant to spend money on an expensive daily rate? We have the solution…

Following the outbreak of the Covid 19 virus and the subsequent global impact on businesses, many of us are facing the challenge of how to run our organisations remotely.

This can be a challenge to many businesses, especially when deadlines loom and we question how we can maximise our time and get the most out of any remote workshop.

Skore are experts in managing and facilitating online workshops and understand and effectively deal with any pitfalls or challenges you may experience.

In these uncertain times we are proposing the opportunity for organisations to use Skore consultants to remotely facilitate and manage workshops for you. Exceptionally in these circumstances we will charge an extremely competitive hourly rate.

What will I get out of it?

If you’re an existing customer, we’ll run the sessions in one of your Skore workspaces

If you’re new to Skore, we’ll create a dedicated extended trial workspace to capture the workshop content, with enough users to engage the team. All content can easily be exported out of Skore in a selection of formats. This information will be available for your team to collaborate, engage and share after the workshop has finished.

Please get in contact by emailing us at [email protected] to find out more and book a slot.

Free Remote Process Discovery Workshop Training

In response to the Covid 19 crisis and the necessity for so many business professionals to work remotely, Skore are offering you the chance to learn how to run a process discovery workshop remotely using Skore software.

Are you struggling with the challenge of how to process map without a wall and sticky notes?

With Skore we know that there is a better way to run effective process discovery workshops. Processes are captured live on a screen in front of you and instantly shareable to all participants.

Through our 30 minute webinar you’ll learn the basics of how to prepare for a workshop, how to process map using Skore, our top 5 steps for the perfect process and understand what should happen next. There will also be a chance for you to ask questions to one of our highly experienced experts.

This webinar is free to all interested parties. If you’d like to attend we will be running a several sessions over the coming weeks.

Just click on the session you want above to sign up!

Due to the incredible response we have had from registrations we are launching the next in our series of FREE webinars on how to carry on with your Systems Implementation Project from home. If you’d like to learn more about how to continue your projects remotely then sign up here.

Choose which session suits you and sign up. We look forward to seeing you.

Skore March 2020 Release – Planned Maintenance

As part of our commitment to the continuous improvement of Skore Software, there will an update to the platform and planned maintenance on Saturday 14th March .

Users can expect to see and experience the following upgrades

  • Performance enhancements
  • Security improvements
  • A new testing infrastructure
  • User Interface tweaks
    • More prominent search functionality (the default order of the processes in your workspace may change) 
    • Ability to add comments to a given revision of a process
    • General improvements such as more obvious buttons, better labels, etc. 
  • General bug fixes
  • More detailed activity & visit logs to better track usage of your workspace

Please be aware that historical activity logs will not be migrated to the new platform. If you wish to have a copy, please get in contact with us at [email protected].

As part of this ongoing elevation of the software, the Skore platform will be unavailable between Saturday 14/03/20 12.00pm (noon) to Sunday 15/03/20 12.00pm (noon).

We apologise for any inconvenience as the team works to bring you an even better Skore experience.

Skrum – a triumphant start to 2020.

On the 14th January, Skore ran its first event of 2020 in London. Hosted by Cloudreach, the Cloud Migration experts, the Skrum community met to share ideas, make connections and most importantly listen to inspiring speakers from the Digital Transformation sector.

Craig Willis at Skrum
Craig Willis hosts the January Skrum event

Craig Willis got the event underway with a preview of Skrum events  planned for this year. The success of Skrum events means bigger and better things are in the pipeline for 2020. More events, more advanced training options and additional opportunities for the community to get involved in the evolution of Skrum and the Skore software product.

Speaker at Skrum event
Dave Chapman from Cloudreach speaking at Skrum.

The evening kicked off with Dave Chapman, Head of Customer Transformations from Cloudreach. Dave explored the 6 major trends in Cloud Migration. He illustrated to the community the considerations needed when embarking on an Enterprise Cloud Transformation. 

Sam Leitch talking at Skrum
Sam Leitch presenting at Skrum January

Sam Leitch, Adroit Associates was our second speaker. Sam led the group through the £54 million restructure at Hull College. Elaborating on their process mapping methodology Sam was able to demonstrate the true benefits of thorough analysis and how Hull was able to reduce their staffing costs by £7 million, rebrand, restructure and improve corporate culture. 

Laura Copas talking at Skrum
Laura Copas from Get Real Change speaking at Skrum

Our final speakers were Laura Copas and Steve Sewell from Get Real Change. Their fascinating talk covered the performance paradox and how performance levels alter in relation to the change we experience. Alongside a fabulous example given by Steve about how we slowly accept and embrace change, they expanded on Get Real Change’s success in the public sector in enabling change and transformation. 

The evening ended with a trip to the local pub and an opportunity for further networking and learning. Our biggest event so far and the start of things to come in 2020. 

If you’d like to join our meetup group and find out more about Skrum events. Sign up here

Skore Review 2019

A Year of Growth

At the end of 2019 we’d like to take some time to review what has been a year of great positive change at Skore. Skore Software has grown from strength to strength and we are excited for 2020. Here is a general round up of all the highlights. 

Our Product.

The Skore platform has gone through a number of significant changes over the last year launching two new modules for the platform – Robotic Assess and Lean Assess. Making the most of the data captured from process discovery, these innovative modules enable users to instantly gain insights from their process maps and create robust business cases. Skore also introduced a number of features such as Custom Fields giving users the ability to capture any type of extra information (i.e Risks, Requirements, Costs etc) needed in a process map resulting in an enhanced experience and greater versatility of the platform. Behind the scenes Skore has also been working hard to assure a first class quality software product. The platform migrated to AWS (Amazon Web Services), initiated Automated Release Cycles to facilitate quick releases and fix bugs rapidly. Testing, Automation and Migration has meant a more powerful and secure Skore platform. This hard work will provide solid foundations for Skore, ready to build upon and offer new exciting features in 2020. 

Our Company

In response to demand Skore’s workforce has continued to expand rapidly. In February we welcomed Roger Taylor, Business Advisor, as our Non Executive Director. Anna Roebuck joined us in June as our Marketing Manager quickly followed by Toby Reed, our new Dev Ops Engineer, Ruben Robles in September as our Back End Developer and finally Angus Sim, Strategic Business Development in December. Our newly expanded Sales and Marketing team and Technical team is just one symbol of the success Skore has experienced in 2019 and sets us up to embrace 2020 and our new objectives with enthusiasm and the necessary resources!

Our Business

Skore’s software platform has given us the opportunity to develop new partnerships (such as Lawrence & Wedlock) and consolidate existing successful ones (such as Marjolo). In fact our partners continue to grow solidly and will continue to form a vital part of our business model in 2020.  Our increased sales have meant more workspaces being sold in a wide range of industries including Legal, It Services, Insurance and Construction. Skore’s strategic offering enables the platform to work with customers and partners from a wide range of different industries but who all strive to achieve a cutting edge approach to digital transformation. 

Closer to home our training and certification programme has launched with great success. Our first Skore associates and practitioners are now certified and ready to take on the world of Digital Transformation. Skore has already run numerous training sessions and due to demand this looks set to become a monthly occurrence in 2020.

The Year Ahead

2020 will bring fresh changes and challenges to the Skore team. Exciting new product developments plus collaborations with Partners are planned to keep Skore at the leading edge of Digital Transformation. The Skore team looks set to grow and Skore will be relaunching the Skrum community as part of their push to empower people to deliver successful, harmonious and healing process improvement in their organisations. 

All that is left to do is to wish you all a wonderful Christmas season. We look forward to working with all our partners and customers in 2020.

The Skore Team 

Skore announce Marjolo partnership.

Skore, market leaders in Rapid Process Discovery Software announce partnership with Innovative Transformation Experts, Marjolo.

Skore and Marjolo are delighted to confirm their collaboration, bringing together the ultimate process discovery software platform with optimised strategic & innovative digital transformation consulting services; ideal for businesses looking to capitalise on opportunities for sustainable growth and success.

Organisations can now benefit from the partnership announcement in terms of an industry leading cohesive approach to high-end business strategy, innovative digital transformation, project simplification, cost and time efficiencies due to Marjolo’s business scope expertise and Skore’s revolutionary software platform.

The result of this unique collaboration is a significantly reduced delivery time for digital transformation projects, leaving greater time and resource to support what really matters, the organisation’s teams and culture, maximising the impact of business investments.

Chris Green, Skore’s Partner Director said: ‘Marjolo’s ‘dare to be different’ and disruptive approach to transformation makes them a great fit for Skore. By challenging the status quo Marjolo have seen the power of Skore and successfully integrated it into the way they work. Skore’s unique process capture platform enables our partners to truly outperform the rest in the industry and we are excited to have Marjolo on board.’

Marjolo’s focus centres around strategic business objectives and capabilities, assessing current status and the opportunities in digital innovation that will drive a faster route to business success.

Skore complements this service by mapping processes, highlighting opportunities for collaboration and efficiency in terms of people as well as functionality.

Dave King, CEO at Marjolo said ‘Skore is the perfect partner for us. Flexible, values driven, and full of ideas about how we can continuously collaborate, grow and be successful together. As a platform Skore underpins all that we do so we can focus on delivering great transformation and value to our clients.’

Dave King Chris Green Marjolo Skore
Photo of Marjolo’s Dave King and Skore’s Chris Green at a recent collaboration

Skore is a Process Mapping and Analysis Platform that captures current process mapping in a live workshop environment.

Used by consultancy partners and end users alike, it enables organisations to understand, map and collaborate on their processes by providing an intuitive interface. A live workshop tool, its’ reporting and dashboard functionality delivers clarity, insight and process efficiencies. Skore aligns people, processes and tools.

Marjolo works to support businesses in navigating industry and economic challenges by aligning business capabilities & culture with digital technology innovation, creating and delivering success blueprints resulting in real savings & benefits to meet organisational aspirations.

Another Successful Skrum with Skore.

Skore’s Skrum community is growing and learning following another great evening event held in London with the Skore team and Skrum attendees.

Chris Green at Skrum

On the 12th November the Skore team held it’s bi-monthly Skrum event at Tower 42, London. Hosted by Kofax – the Intelligent Automation Solutions provider, the Skrum community had the opportunity to meet other like minded Digital Transformation practitioners and listen to some great speakers.

Skrum Community meet

First we had the chance to hear from Nick Wadsley, Senior Sales Executive from Kofax, who told us about the needs of organisations working within the Intelligent Automation sector. Next he outlined how companies must break through the ‘digital ceiling’ and truly focus on business outcomes by using end to end platforms to scale Intelligent Automation.

Nick Wadsley
Nick Wadsley at Skrum

Our second speaker, Nicolle Anderson, Business Development Director was truly inspirational. A founding member of Business Clan, she told us about the success Business Clan have had building a thriving business around the concept of flexible working for all. Her presentation gave all of us some food for thought and sparked off lively discussion around the table.

Nicolle Anderson
Nicolle Anderson at Skrum

Finally, to finish the evening with a bang, was Mark Jarvis, Director at Hunmoco Consultancy. Mark discussed the importance of conflict resolution in workshops. We discovered the importance of the three habits of Reconciliation and learnt how Skore itself can be used to work on conflict in an organisation.

Mark Jarvis

With this revelation, our evening of discovery was complete. It was time for a swift round or two at the pub and the chance to make new friends and learn more. As one of our participants put it: “What a great feeling to be in the same room as a group of like minded people with such a positive attitude!”

We look forward to seeing you all again soon at a Skrum event.