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Skore Update – July 2020

Looking back at the last review written in December 2019 none of us could have predicted the exceptional times we are now experiencing. Certainly for Skore our plans have been somewhat altered following the arrival of Covid 19.

That said, for Skore, the pandemic enabled us to truly reflect on our customer offering and improve the services our software provides. Skore offers a solution to those now stuck at home and who need to continue enhancing their organisations. 

The business is moving forward and continuing to expand, Skore has been listening to the client demands within the Digital Transformation industry. As a result, despite the trepidation of the last few months, we are excited to be launching enhanced products and services.

Skore for MS Azure Devops

Known as Skore Connect this software module aims to bridge the gap between the business and software development. A truly process led approach providing teams with full end to end visibility from business requirements to software development.

New Skore Quantify

Our newly enhanced Skore Quantify is currently in beta testing and will be launching in the second half of 2020. Improving on the current model, the new Skore Quantify will enable users to not only understand their process but truly see where they can save time and money. If you need to know what you can do with your existing team or whether you need to move/ reskill people to meet existing demand, then Quantify is for you. It’s been a real tribute to our Product and Customer facing teams who have worked tirelessly over the last few months to produce this really exciting and innovative update. 

Team changes

The last few months have also seen some changes within the team, Chris Green has been appointed Chief Commercial Officer which will enable him to continue on with the successful client relationships and sales activity he has already nurtured. I myself was appointed CEO at the beginning of July and I am extremely excited about the future for Skore. The team did an amazing job to put Skore on such an incredible growth trajectory in 2019 and the early part of this year. Their focus and hard work plus the compassion and support they showed to each other and our clients during the pandemic puts them in a different league. They not only brought us through the crisis stronger as a team, they delivered a stronger product and a better financial foundation.

Whether it has been making training available online in incredible tight timescales, developing and delivering Skrum community events remotely or successfully replatforming the Skore software in the midst of a pandemic, the team have pulled together and achieved great results. Its amazing, but of no surprise to us, what you can achieve together remotely when you have a solid foundation, a great team and product you are passionate about. 

Craig Willis, Chief Executive Officer

Chris Green appointed Chief Commercial Officer of Skore Labs Ltd.

Skore has announced the appointment of Chris Green as CCO of Skore, the online process mapping and improvement software platform. Previously Skore’s Partners Director, Chris will be responsible for all Client Relationships and Sales.  Chris commented:

 “I am delighted to become the Chief Commercial Officer for a software company I am so passionate about. Skore is leading the way on people led process change, and I’m so proud to have been part of the founding team driving the business forward. I will be working even more closely with our amazing clients and partners to ensure Skore rapidly becomes the tool of choice within the Digital Transformation community.”

With a consultancy based background, Chris’s wide experience in the Digital Transformation field makes him perfectly suited to the role. Skore’s CEO Craig Willis commented:

 ‘With Chris at the helm of our commercial activity, Skore’s transition into an established and leading Saas software platform has taken a huge leap forward. Delivering a world class customer experience is key to our success. The exciting software developments planned in the next 12 months will ensure the longevity and success of Skore as the process improvements tool for your organisation.’

To find out more about the Skore’s Management Team please click here 

Skore featured in The Business Magazine

Skore were recently featured in the noted publication – the Business Magazine – July/August 2020 edition.

Building on our relationship with innovative workforce solutions company SERT, the article underlines the value and opportunities that enhancing and streamlining your processes can bring.

The Business Magazine - focus on Portsmouth article

SERT’s CEO Mark Edwards commented ‘Skore is like holding a mirror up to our business so we can clearly see what’s happening and what needs to change.’

By making it easier for SERT to understand and discuss business processes using Skore meant greater communication and engagement from staff.

Additionally, having Skore as a knowledge base of all their processes eased the transition to remote working in recent times. Onboarding staff virtually has not only been painless but an incredibly effective way for SERT to share information across an organisation.

You can read the full article from The Business Magazine here

Craig Willis appointed Chief Executive Officer of Skore Labs Ltd

Craig J Willis CEO of Skore

Skore announced this week, the appointment of current Operations Director Craig Willis to Chief Executive Officer of Skore, the online Process Mapping and Improvement software. Craig Willis’ appointment as CEO will ensure the continuing success of Skore software as an innovative and unique Digital transformation software tool. Craig Willis commented:

 ‘Skore’s exceptional industry leading software has gone from strength to strength in the last few years. I am relishing the opportunity to steer Skore towards even greater success and recognition within the Digital Transformation sector. As Skore’s software innovations revolutionise the industry I am proud to be at the forefront of all that we do.’

Craig who along with his co-founders Colin Claverie and Chris Green created Skore in 2016, will assume the position immediately. To find out more about our team please click here. 

Interview with Skore’s CTO Colin Claverie

This month we had the opportunity to speak to Colin Claverie, Skore’s CTO, to learn more about the Product Roadmap for Skore software and where he sees the future of Skore and the digital transformation market in general. Colin is responsible for all the technical aspects of Skore and also leads the development team. 

Hi Colin, thanks for taking the time to speak to us today. Let’s start by talking about the Skore Product Roadmap – how often do you look to update and review it?

As a strategy team we commit to a quarterly review of the roadmap and check that we are still aligned with our plans and objectives. Twice a year we will take the opportunity to really review whether the product is still aligned with Customer needs and desires. The roadmap itself can be very high level however.  For Skore it is a framework for our decision making and our strategy. It gives us room to adapt and reprioritise when necessary. Part of this is really the beauty of Skore and the Skore team – we allow features to become opportunistic and therefore extremely reactive to Customer feedback and requirements. This also links back to the way we work as a team in the office.

Could you tell us a little more about the Skore Product Roadmap?

Sure, the Roadmap in 2020 has really evolved, especially in response to the covid-19 crisis. With so many people working and collaborating remotely we’ve really had to re-prioritise these elements. It’s exciting to see how this positively impacting our customers during such a tough period. Today we really see the Skore Software product as having three main pillars –

  • Collaborative Change Management – Focussing the product to ensure engagement and communication with all stakeholders. We want to remove the barriers – allowing people to engage with Skore – whether this be allowing new users accounts to be created seamlessly and quickly to enabling emails to be sent out instantly the moment a new process is published. 
  • Process Mapping Analytics – Continue on the path of ensuring that Skore allows Customers to find it even easier to map processes, and gain insights. Commiting to a slicker, faster and easier to use product for all. 
  • Initiative Management –  viewing processes in the system grouped by business objectives. A higher level approach to give context and clarity to organisations and allow them to compare their own processes. It will enable clients to measure their own success and change progress. 

Below these three pillars are the other essential threads we will be working on this year. Firstly improving the Customer experience and visual identity of Skore  – essentially how do we make Skore even simpler to use and easy on the eye. Secondly and importantly to continue our commitments on Enterprise Integration – ensuring that the product fits within the architecture of an enterprise – through user integration, user management and security. 

What new and interesting features can we expect this year for our Customers?

There will be lots of little features arriving over the year especially as we have updated our infrastructure enabling it to be much easier to release. However I think most of our Clients will love the new overview of their organisation through processes. Originally each process was separate to the others, we have been gradually integrating process data so that Skore has more workspace level search and analytics capabilities enabling workspace wide reporting and insights. 

How and who will the Skore Product Roadmap impact this year?

What is exciting is that we are working towards giving more tools to Project and Program managers within the Skore platform. We want to be able to provide a better way to understand and prioritise processes. They’ll be able to see and understand which processes are key in an organisation and be able to gain greater insights. They may want to ask to see all the processes that the Marketing Manager is affected by for example. It’s great to think about what more analysis we can give a Manager at project level as well as at process level.

So, what would your dream Customer Feedback tweet be?

‘I was using Skore in a workshop and I felt like a superhero!’ seriously though this would be the ultimate for me. We want to make our Customers feel like heroes in their organisation. The best feedback is if I hear that our customers are amazed at how much information they discovered that was previously hidden by their organisation. It’s incredible what appears – roles, risks, systems etc. Information that people never knew about. 

What are you hoping to disrupt?

I think for me it’s still so key that Skore enables the ‘Self Healing Organisation’, Organisations should understand that they don’t need expensive tools to effect change. You can make short, sharp, impactful changes often. Changes can be made often and digital transformation doesn’t need to be a daunting huge project destined to disappoint.

What problems did Skore need to solve to get where it is now?

Skore as a product has always grown organically, this was great when we were smaller but as the company grows its been really important to ensure that we have solid foundations. In the last year we have been rewriting the software to ensure stability and a strong base for growth. Whilst that has meant we have taken time off from releasing features we are now reaping the benefits and we’ve learned so much about working as a team and improving the product. 

How do you think the Skore platform can stay agile?

We ensure that we focus on releasing one thing at a time, but we release early and often. This ensures that we start a feature but most importantly that we finish it. We also use feature flags which means we can enable features for selected customers in our Community – which allows us to test with a limited audience before releasing to all. 

What is the future of Skore and how will you measure its success? 

I think again – we need to look at that idea of a ‘self healing organisation’  – that Skore can make a change to an organisation with the biggest impact and the lowest cost.  Indeed for us to measure success, alongside licence sales of course!, is to see more and more people taking Skore with them as they change company. A trend we can already see the beginning of. We are also seeing more general users using Skore. Often people don’t realise that they are doing business improvement or process led change. As people begin to recognise that my hope and wish is that Skore will be there right at the forefront as the obvious solution to use. 

What do you think is the future of the market?

I can see that Process isn’t a bad word anymore. What is great is that people now understand more that process doesn’t hinder creativity. Companies such as Spotify and Amazon, who are big on process, have shown that process creates room for creativity. When processes are managed and documented well then that leaves more room for the ‘fun’ stuff. 

I also think that companies are open to getting more insights for their money and open to trying new software which is really exciting. 

Finally – people are doing small change more often, organisations are getting people to adopt change before situations go bad. When you transform your business you create value, and that is where Skore comes in – showing you the value and missed opportunities in your organisation and empowering you to do great things.

Why not find out more about Skore and learn what it can do for your organisation. Colin’s training webinars are now available to join or download – find out more here

Message to all Skore Users

The recent developments regarding the spread of Covid-19 worldwide have meant major disruption to most businesses. In light of this Skore would like to ensure that all existing users have the opportunity and skills to run remote workshops for their organisations and continue to collaborate and share insights as needed.

To make it even easier for our customers in these challenging times Skore will, from the 18/03/2020, for a period of 3 months, increase the number of users (member only) for all our licence packages. This will allow more of your organization the chance to remotely access your information and enable you to get the most out of remote process workshops and further engagement and analytics.

We will add users to your licence dependant on the type of licence you hold

  • Starter – additional 20 users
  • Team – additional 30 users
  • Department- additional 100 users

If you wish to take advantage of this exclusive offer please contact your account manager or email us at [email protected]

You can also take a look at our most recent blog post listing the top tips you need to run an effective online process discovery workshop.

During this period we will also be offering to our clients the opportunity to receive:

We’d like to thank you for your ongoing support and loyalty to Skore and wish you all the best in the months ahead.

Need help running remote workshops?

Need help running remote workshops but hesitant to spend money on an expensive daily rate? We have the solution…

Following the outbreak of the Covid 19 virus and the subsequent global impact on businesses, many of us are facing the challenge of how to run our organisations remotely.

This can be a challenge to many businesses, especially when deadlines loom and we question how we can maximise our time and get the most out of any remote workshop.

Skore are experts in managing and facilitating online workshops and understand and effectively deal with any pitfalls or challenges you may experience.

In these uncertain times we are proposing the opportunity for organisations to use Skore consultants to remotely facilitate and manage workshops for you. Exceptionally in these circumstances we will charge an extremely competitive hourly rate.


What will I get out of it?

If you’re an existing customer, we’ll run the sessions in one of your Skore workspaces

If you’re new to Skore, we’ll create a dedicated extended trial workspace to capture the workshop content, with enough users to engage the team. All content can easily be exported out of Skore in a selection of formats. This information will be available for your team to collaborate, engage and share after the workshop has finished.

Please get in contact by emailing us at [email protected] to find out more and book a slot.

Free Remote Process Discovery Workshop Training

In response to the Covid 19 crisis and the necessity for so many business professionals to work remotely, Skore are offering you the chance to learn how to run a process discovery workshop remotely using Skore software.

Are you struggling with the challenge of how to process map without a wall and sticky notes?

With Skore we know that there is a better way to run effective process discovery workshops. Processes are captured live on a screen in front of you and instantly shareable to all participants.

Through our 30 minute webinar you’ll learn the basics of how to prepare for a workshop, how to process map using Skore, our top 5 steps for the perfect process and understand what should happen next. There will also be a chance for you to ask questions to one of our highly experienced experts.

This webinar is free to all interested parties. If you’d like to attend we will be running a several sessions over the coming weeks.

Just click on the session you want above to sign up!

Due to the incredible response we have had from registrations we are launching the next in our series of FREE webinars on how to carry on with your Systems Implementation Project from home. If you’d like to learn more about how to continue your projects remotely then sign up here.

Choose which session suits you and sign up. We look forward to seeing you.

Skore March 2020 Release – Planned Maintenance

As part of our commitment to the continuous improvement of Skore Software, there will an update to the platform and planned maintenance on Saturday 14th March .

Users can expect to see and experience the following upgrades

  • Performance enhancements
  • Security improvements
  • A new testing infrastructure
  • User Interface tweaks
    • More prominent search functionality (the default order of the processes in your workspace may change) 
    • Ability to add comments to a given revision of a process
    • General improvements such as more obvious buttons, better labels, etc. 
  • General bug fixes
  • More detailed activity & visit logs to better track usage of your workspace

Please be aware that historical activity logs will not be migrated to the new platform. If you wish to have a copy, please get in contact with us at [email protected].

As part of this ongoing elevation of the software, the Skore platform will be unavailable between Saturday 14/03/20 12.00pm (noon) to Sunday 15/03/20 12.00pm (noon).

We apologise for any inconvenience as the team works to bring you an even better Skore experience.