Skore service interruption – March 22nd 2018

The main Skore service (https://app.justskore.it) suffered a short interruption at 15.07 GMT today and lasted up to 20 minutes for some users.

Those editing or viewing processes would have seen several error messages including; Server Unavailable, Proxy Error and 503 error.

The outage was caused during a routine reboot of servers in order to apply security patches to protect against the Meltdown and Spectre vulnerabilities.

Rebooting the servers took longer than anticipated which led to longer outage of the core Skore services. The knock on effect was that some services became temporarily unavailable.

We are reviewing our risk analysis for maintenance to ensure that we are taking all necessary precautions for future maintenance so that we can better inform customers during such updates.

We apologise for any inconvenience this may have caused.