Skore service interruption – March 7th 2018

Skore web service suffered a limited interruption shortly after 1.30pm GMT today. The interruption lasted approximately 10 minutes and affected around half of all active workspaces.

Users viewing and editing content would have been unaffected although they may have seen a warning message saying the server was unreachable. Users browsing the workspace and moving between content would have experienced 404 warning messages and may have been logged out of the system.

The issue was caused when one of our load balancers failed to redirect traffic away from one of our servers undergoing routine maintenance. We are continuing to investigate the load balancer failure.