Developing a great software product is only part of the story. No matter how good the product it won’t be successful if the customer isn’t getting the value they expect from it.
Learn about how Skore app enables successful implementations and how our customers are doing it.
- Clarify Requirements
- Identify and Measure Return on Investment
- Accelerate Training
- Reduce Support Cases
- Delight the Customer
The Skore app implementation approach
Don’t ask users what they want… Ask them what they do!
Describing what you do today is much easier than trying to imagine what the future might look like. Requirements gathering can be a daunting task for business users, what if they get it wrong, or their need is niche, there’s a lot of pressure.
Use Skore app to understand what they do today in a clear and simple way. Find out what they do and don’t like, what keeps them awake at night and what would make life easier. Capture it all in Skore app in the context of what they do today.
Instantly create reports so you know how to configure and customize the system.
A simple report showing requirements captured against a process
Identify and Measure Return on Investment (ROI)
Helping the customer understand the Return on the Investment (ROI) they put into your product is essential. The better the return the happier they’ll be!
You probably have some standard figures for the sort of saving, or improvement, you expect from a new customer implementation. But every customer is different right?
Skore app makes it easy to identify specific problems the customer has today that you can solve with your solution. Identify those problems, measure them and then show the customer quantified added benefits they hadn’t expected!
Having a standard course is great but not every customer uses every feature. Customizations to your product can make the workflow different for each customer.
Using Skore app to understand how the customer works today will make it easy to tailor the training to only what the customer needs. This will keep them focused and engaged and lead them to success quicker.
And Skore app processes are so easy to understand they can be used as training material!
Reduce Support Cases
If you don’t get the requirements right, or cover the right topics in the training, your customers will be stuck. And what do customers do when they’re stuck? They raise support cases.
Use Skore app to capture the right requirements and deliver focused training. Then customers will only raise cases when they find a bug!
Delight the Customer
The easier and quicker you can deliver what the customer expects the more time you’ll have to exceed their expectations. Delighted customers a much more likely to tell others and act as references.
With the clarity provided by Skore app and the information you have on the customer’s processes you can easily identify further opportunities to delight the customer.