This blog article was updated on 7th August 2019
Skore’s success as a software platform undoubtedly demonstrates it’s importance as part of the process capture solution. However our own experiences within the Skore team have also enabled us to master the ability to map out and analyse processes effectively. We’d like to share with you our steps to creating a process map that will engage and inform your organisation.
A simple structure and approach is the most effective. It will get you started, guide you, enable you to learn and build experience. That’s why Skore is based on a simple, yet powerfully flexible, framework for describing and aligning processes, people, systems and data.
Indeed Skore has the framework built in to it and it makes it quick and easy to apply. However underneath there is still a basic approach that underpins the application of the framework. After the numerous training and discovery sessions Skore have been involved in we’ve put together the following 10 simple steps to creating the perfect process map.
So if you want to create good quality and insightful process maps for your organisation in 10 simple steps read our recommendations:.
10 STEPS TO THE PERFECT PROCESS MAP
Ask yourself – what is the scope for this process? Make sure you capture the title, initial input and final output
What is the work to be done? You only need to record the verb and noun for each activities, don’t worry about sequence at this stage or trying to write full sentences. Just get them all down.
For each activity, add the output – our tip is to try to avoid just putting the past tense of the activity, think about the now.
Only once all the activities have an output should you hook them up. What does this output trigger next? This checks you’ve got the right activities at the right stage of the process. You may be surprised at this stage how many people may disagree with you.
A process is never complete until the ‘Who does it?’ is filled in for EVERY activity. For higher levels, who is responsible? For lower levels, who does it? Again this is a very enlightening exercise for the whole team.
Add in things like systems, data, document links, requirements, etc… depending on the reason you’re process mapping. Make sure these are captured in the software to show reach and priorities.
Remember this process is for all and you want it to be visually pleasing. Align the tops, space apart… a neat process is a happy process, and it’s pretty satisfying too.
Don’t keep the process to yourself, make sure the access rights are set up correctly and share the link to a wider audience. Switch on Comments if you want feedback directly. Allow your process map to become a community builder within your organisation.
Take the feedback and improve the process, update it. Look at the insights generated and use that information to clarify and hone your map.
Decide who should approve the process (usually the Process Owner!) and Publish. Remember, this is just a line in the sand, it will change and need to be re-published. You can always roll back to an earlier version if needs be so don’t be reluctant. A process map is only a useful tool if seen and shared by those who need to.
The Skore Digital Discovery Platform is a process mapping, improvement and insights platform. Live workshop functionality, instant updating and shareable, it enables you to align your people, processes and tools. Find out more here