Want to know how Skore not only saved 80 days of Waste but also delivered a sustainable successful solution for a system implementation to the end customer?
At the beginning of any Systems Implementation Project, mapping a process is an essential step. It ensures the right requirements are identified and delivered to the users. It should also drive the right business outcomes.
However there are also additional benefits derived from taking the time to capture processes. Skore Software was able to identify and remove an additional 80 days of waste in a customer system implementation project and in this blog we will show you exactly how.
Incredibly in this case the business case had long been agreed, contracts signed and the project underway. Yet Skore was still able to identify further benefits for the end customer that would not have been recognised otherwise.
Building the superior solution
The consultants ran a 2 hour Skore process mapping workshop with the core team of users and the business owner.
Using Skore they quickly identified the key areas of work. They broke those down into more detail, capturing the steps they each performed. At the same time they used attachments against activities to record any documents, templates and other systems they used.
As they mapped out the processes they also made a note of any challenges they faced on a day-to-day basis and additional requirements. For example they identified a compliance requirement that had to be tracked. Although not part of the original business case, in Skore it could be easily added to the process map and documented. From this they were able to add it to the system and it was a significant improvement on their current way of working.
Finally the consultants made a note of how long each activity took and how often they did it each day. Durations ranged from 5 seconds to an hour per activity. Once multiplied up by the number of times each activity happened per day it was a significant amount of time.
With this information the solution team could then look at how the system laid over the existing business processes. The consultants sketched out a configuration for the compliance requirement and defined which modules needed to be configured and how.
Bringing the Solution together
Finally the consultants looked at which activities would be automated by the new system. Based on the information gathered in the workshop it was here that they identified an additional 80 days of savings on top of what they had already agreed. Through Skore they discovered a new set of activities that could be automated that wasn’t in the original set of requirements. The simple Skore approach had helped the customer articulate a whole set of activities not originally included and not previously recognised as an automation opportunity.
Delivering the solution effectively
Essentially using Skore ensured that the end customer was clear on their current ways of working BEFORE the implementation. Achieved through the workshop described, everyone together had their chance to dispute the process and amend it accordingly. Collaborating and engaging with the process and each other from the start.
Furthermore with the process agreed, at the end of the workshop it was shared online and tweaked where needed in the following days.
Supporting the solution – Embedding into the organisation
Once implemented and trained the processes were made available to the team for reference. Queries about how something worked could be referred to in the process before calls were made for assistance. If a support call was made, the support team would use the same process as the user to identify where the issue occurred and explain the solution.
Skore’s straightforward language and framework meant it was possible for anyone in the organization to read and understand the process. The processes were delivered through an interactive online portal and users could leave feedback and improvement suggestions at any time.
So this is how you effectively capture requirements, delight users, align the team and save 80 days of waste in a system implementation project. Best of all, it was achieved in a single 2 hour workshop. Imagine what you could achieve in your own organisation with the Skore Platform?
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