The trusted advisor – providing insights and solutions to clients.

As well as one of the first G Suite partners in the UK, Foxability is a leading UK Xero App Integrator, recommended by Xero, they help companies to decide which software applications will serve their business best. Foxability enables companies to be fearless about the Cloud and allows organisations to automate the everyday boring processes in their business, saving them time and money.

Understanding a Client’s Business

Foxability understood early on that mapping the processes of their client’s business was a vital tool to client success. Having previously used sticky notes and a drawing software to try to understand the workings of each business, Jonathan Fox, Director of Foxability, was looking for a simpler standardised approach that he could use with any client that they would clearly understand. Skore was the answer.

Foxability use Skore, the process mapping and improvement software, to kick start new projects. Meeting with new clients, they are able to sketch out the business together, live, to understand the Whos, Whats, Where, Whys and Hows of their organisation.. Skore allows them to rapidly see the current state and understand what the client would like to have in the future. Foxability uses Skore to understand the flow of money and the flow of data through the business. 

“I chose Skore due to ease and simplicity, I could instantly see how I could quickly explain to new clients how it worked in a workshop, get them to use it and make sure we had a consistent, yet straightforward approach.”

Needing to gather requirements quickly from a client, Skore is now used in all their process workshops. 

“We are able to map out a high level process with the customer in 90 minutes. The business owners understand it perfectly on the screen and they’ve gained valuable insights. Skore bridges the knowledge gap when I start working with a new client and ensures I am the expert in their business from the first meeting. ‘

Using Skore provides tangible benefits to any organisation with instant analysis and the knowledge they gain about their business but in addition it builds relationships with new clients rapidly. This was something that Jonathan felt lacked in traditional time consuming approaches to process mapping. 

 “I’ve built an incredible amount of trust with them in a short period of time, we’ve had meaningful conversations and now I can show that I understand their business’.

Deep and meaningful analysis

The simple framework also allows Jonathan to capture any extra information that may help him when advising on the best software applications for the client. He can input costs, risks, opportunities, requirements, responsibilities and anything else that might be specific to the business he is working with. 

Skore’s simple two box framework means that people are quickly describing their process using the language of Skore within the first workshop. Jonathan is not only able to understand the processes but also show them where they can start making improvements thanks to Skore’s analytical dashboards,instantly created as soon as you start mapping the process. Mapping out the business processes in this format not only helps Jonathan to understand the client business quickly but also means he is able to communicate with software vendors clearly about their needs. Vendors are then able to easily produce demos tailored to their clients and all parties are referring to the same, easy to read, requirement details.

As Skore is a cloud based application it is also instantly shareable and comes with version control so anything can be added at any time it needs be or rolled back. Skore can also be used as a user manual for the business, storing all the knowledge for the business and is a perfect training tool for teaching employees how to use new software or for onboarding new staff. 

Identify and Implement Change 

“What I love about Skore is the value it brings to my organisation as well as the client’s” 

For Foxability, only half the work is helping clients find the right software to automate a process in their organisation. Often more challenging is persuading or demonstrating to clients the need for change or to implement a solution. 

“Skore enables clients to go through the process discovery themselves, they see the pains but even more importantly, they discover them themselves in the workshops. They feel they are listened too and can immediately see the value of change.”

Skore enables organisations to see the long term gain over the short term pain and this is a vital part of change management. For Foxability and for any business, large or small, this ability to appreciate change and adaptation gives them a strong competitive advantage in an uncertain climate. 

To find out more about how easy it is to get started using Skore sign up for a free trial and start mapping processes in minutes. You can also take our free training to become a master in your field. 

How Skore Saved 80 Days Waste During a System Implementation Project

Want to know how Skore not only saved 80 days of Waste but also delivered a sustainable successful solution for a system implementation to the end customer?

At the beginning of any Systems Implementation Project, mapping a process is an essential step. It ensures the right requirements are identified and delivered to the users. It should also drive the right business outcomes. 

However there are also additional benefits derived from taking the time to capture processes. Skore Software was able to identify and remove an additional 80 days of waste in a customer system implementation project and in this blog we will show you exactly how.

Incredibly in this case the business case had long been agreed, contracts signed and the project underway. Yet Skore was still able to identify further benefits for the end customer that would not have been recognised otherwise.

Building the superior solution

The consultants ran a 2 hour Skore process mapping workshop with the core team of users and the business owner. 

Using Skore they quickly identified the key areas of work. They broke those down into more detail, capturing the steps they each performed. At the same time they used attachments against activities to record any documents, templates and other systems they used.

As they mapped out the processes they also made a note of any challenges they faced on a day-to-day basis and additional requirements. For example they identified a compliance requirement that had to be tracked. Although not part of the original business case, in Skore it could be easily added to the process map and documented. From this they were able to add it to the system and it was a significant improvement on their current way of working.

What box with detailed note
Ideas, challenges and questions are captured as notes

Finally the consultants made a note of how long each activity took and how often they did it each day. Durations ranged from 5 seconds to an hour per activity. Once multiplied up by the number of times each activity happened per day it was a significant amount of time.

What box with Quantify Questionnaire
Duration and direct costs are captured against each activity.

With this information the solution team could then look at how the system laid over the existing business processes. The consultants sketched out a configuration for the compliance requirement and defined which modules needed to be configured and how.

Bringing the Solution together

Quantify Module Report
Skore then creates reports of your costs and duration for easy analysis

Finally the consultants looked at which activities would be automated by the new system. Based on the information gathered in the workshop it was here that they identified an additional 80 days of savings on top of what they had already agreed. Through Skore they discovered a new set of activities that could be automated that wasn’t in the original set of requirements. The simple Skore approach had helped the customer articulate a whole set of activities not originally included and not previously recognised as an automation opportunity.

Delivering the solution effectively

Essentially using Skore ensured that the end customer was clear on their current ways of working BEFORE the implementation. Achieved through the workshop described, everyone together had their chance to dispute the process and amend it accordingly. Collaborating and engaging with the process and each other from the start. 

Furthermore with the process agreed, at the end of the workshop it was shared online and tweaked where needed in the following days.

Supporting the solution – Embedding into the organisation

Once implemented and trained the processes were made available to the team for reference. Queries about how something worked could be referred to in the process before calls were made for assistance. If a support call was made, the support team would use the same process as the user to identify where the issue occurred and explain the solution.

Skore’s straightforward language and framework meant it was possible for anyone in the organization to read and understand the process. The processes were delivered through an interactive online portal and users could leave feedback and improvement suggestions at any time.

So this is how you effectively capture requirements, delight users, align the team and save 80 days of waste in a system implementation project. Best of all, it was achieved in a single 2 hour workshop. Imagine what you could achieve in your own organisation with the Skore Platform?

If you haven’t tried Skore – why not sign up for a free trial?


Lawrence & Wedlock – Transforming Process Discovery in the RPA industry.

Background

Lawrence & Wedlock, a leading intelligent automation services provider working across industries, has target customers with an average turnover of £250 million – £4 billion. Despite working in a disruptive, agile and fast-moving industry, L&W were frustrated with the manual and slow process of RPA process discovery. Forced to use multiple tools to collect information, with documents likely to have input errors, sent to and from customers and often too big to share or update easily, their RPA process discovery and ability to capture requirements was slow and tedious. Keen to find a solution, they came across Skore through a marketing campaign and got in touch.

Initial Use Case

For L&W the initial attraction was the fact that Skore covered so much of the end to end process. A collaborative and live tool, that included everything, the detail and drop down functionality allowed them to drill down easily when they needed to access information. With all the information held securely in one place, it became the ‘one stop shop’ platform for L&W to do all their process discovery.

Originally using the software internally and training the team to use it, L&W started on smaller projects, with the L&W team working on Skore alone to produce process documentation before sharing the output with their clients.

‘What became obvious quickly was the phenomenal difference it made to our workload.

Daniel Lawrence MD, Lawrence & Wedlock

The team learned that using the Skore Robotic Assess module shaved half the time off that they generally took for process discovery. From an average 2 weeks to 1 week to complete process discovery with a client.

Value added to Partners and Clients

L&W quickly discovered that their clients saw great value in the tool as well. Skore was added to their offering and made part of their client services. Internally it meant less time training and on-boarding of staff as the L&W team used one format for the whole process. With fewer difficulties or misunderstandings and simple training, using Skore helped standardise their project methodology.

This standard approach was attractive, practical and gave them a competitive edge.

‘We are more agile and able to deliver quicker results, with resources freed up because less time is taken up by process discovery and the essential bottom-up keystroke detail all in one place.’

Daniel Lawrence MD, Lawrence & Wedlock

Fully Digitised Discovery Process

Using Skore software has enabled L&W to offer their clients a ‘fully digitised discovery assessment process’. For Skore, working with leading edge automation experts has enabled greater opportunities within the RPA sector and the opportunity to explore how Skore technology could evolve to further support RPA discovery requirements.

Craig Willis, Customer Success Director at Skore notes; ‘Working with such a fresh and groundbreaking company like L&W has empowered Skore to master more knowledge of the world of RPA and understand how the software can truly be evolved to meet and excel customer needs and requirements.’

Daniel Lawrence agrees: ‘What was unexpected was the relationship between Skore and L&W, we weren’t expecting to have our own needs and requirements taken so seriously by all the team, the focused attention to changes and desires, the Skore team worked so hard to ensure this was the tool for us. That was a very powerful message to us indeed.’

L&W plans for 2020 include significant growth and becoming RPA official training partners with Skore. Working on future collaborations together will ensure that both Skore and L&W are truly able to differentiate themselves in the market and offer a bespoke alternative to customers. This partnership will enable customers to truly benefit from fast paced transformation in their companies and ensure they are able to make the most of their RPA opportunities and scale accordingly.

Transform RPA Process Discovery

Skore is a Process Mapping and Analysis Platform that captures current process mapping in a live workshop environment.

Used by consultancy partners and end users alike, it enables organisations to understand, map and collaborate on their processes by providing an intuitive interface. A live workshop tool, its reporting and dashboard functionality delivers clarity, insight and process efficiencies. Skore transforms your business at the speed of conversation.

Lawrence & Wedlock are an experienced RPA services and solutions provider. Their objective is to help clients enable the automation-first, business-led workplace of the future.

Continuous Improvement and Standardisation at Bovis Homes

Embedding Process Discovery and Ensuring Best Practice

A Trusted Name in Homebuilding Since 1885

Bovis Homes is one of the country’s leading home builders building family homes across the UK for more than a hundred years. Listed on the FTSE250 the company has established an enviable reputation for the quality of build and design, specification and customer service.

With more than 1,000 members of staff, Bovis operate across 7 regional businesses in the South, Midlands and North of England. Each regional business unit is set up to make the best use of local tradesmen and local knowledge. This ensures the best locations are selected and the right mix of homes are constructed in each area to suit local communities.

While this approach ensures local needs for housing and employment are met it poses challenges for an organisation operating at a national level. Strict standards for health and safety must be met. Operational costs must be carefully controlled to ensure affordability of homes. At the same time high and consistent levels of quality and customer experience are essential to the brand.

Rapid Growth Brings New Challenges

Following a period of ambitious growth, where the company had almost doubled the number of completions, the business started to develop a number of operational challenges. These challenges resulted in longer than expected delivery with knock on effects of higher costs and a negative impact on customer service standards.

In early 2017 Bovis appointed new Chief Executive Greg Fitzgerald, with over 32 years of experience in the construction business. Fitzgerald immediately started making changes to core processes, ensuring key controls were in place and key personnel were empowered to make those decisions.

“If everything is not ready for a smooth start on site they can say STOP.” Staff are empowered to make important decisions and are accountable for the outcomes of those processes. The leadership team also committed to putting customers back at the centre of everything. This means ensuring best practices for customer experience and construction are rolled out across the country.

Establishing Standards and Best Practice

As Group Head of Internal Audit and Risk Chris Jones is the owner of internal process excellence at Bovis Homes. To start putting the necessary improvements in place Chris needed to create a risk and control framework, minimum standards for best practice and an audit plan.

However, following the rapid growth, there was no central standard for describing processes and procedures. Different parts of the organisation maintained different sets of documentation and not all of it was kept up-to-date.

Without a standard set of minimum best practices it was difficult to accurately test the organisation’s ability to deliver on its promises. This made it even more difficult to assess the real level of risk the business was exposed to.

What’s more, there was little in the way of agreed best practices at group level with varying levels of collaboration between the regional businesses.

Making Best Practice Accessible

Skore software had already been used in the business as part of the end-to-end review of processes. In 2016 a group level process had been created with the executive team to help articulate and prioritise improvement initiatives.

“Having worked with several different tools in my career what I like about Skore is how clean the processes look and how key control points are clearly shown in the relevant place.” Says Chris.

“It has a really nice look and feel, it’s easy to use and really quick to capture processes along with related policies and control points. This makes it very accessible to the widest possible audience.”

Making process information accessible is a key requirement as Chris, and his team, bring best practice out of the regions and share it across the group.

Skore has the ability to take complexity away from the resulting diagram while retaining all the necessary detail. It makes it easy to communicate and share standard processes and key control points.”

The team used Skore to engage with regions by collaboratively creating the best practices while aligning with industry standards for quality, health and safety. This was done across live workshops before being shared among all key stakeholders.

Agile at a National Level

The next phase of the programme is to roll the new best practices out to all the regions. A key part of this is to integrate Skore into the existing systems through single-sign on. According to Chris “This makes accessing the content seamless to those that need it.”

“The processes will be used to train new team member as well as informing improvements to our systems.”

Regional Managers will own the standards and be responsible for improving them and using them as a base to collaborate across the group. As the company continues to standardise key control processes it will be much easier to benchmark performance and improve. This will make the organisation more agile and easier to adapt to changes while maintaining high levels of quality and customer service for home owners across the nation.

If you’d like to find out more about how Skore could help your organisation transform their business today contact us for a free trial

Skore & Marjolo – deliver ground breaking business transformation.

Early 2018 saw Marjolo and Skore embark on the beginning of a partner relationship that would transform their own business practices and the scope for innovative transformation projects. 

The Opportunity Identified

Marjolo’s ‘disruptive and dare to be different’ attitude attracted Skore who saw an opportunity to  work with a company with a similar ethos and behaviours to themselves.  Skore initially collaborated with Marjolo on short outcome based projects where it was vital to deliver value quickly. It became rapidly obvious that the combination of Skore and Marjolo was not only a perfect product fit but also a true company match, and recipe for success.

Originally used internally to define their own processes and growth prospects, Marjolo immediately saw the value and began to use the same process with customers. Initial collaborations saw Marjolo using Skore software on smaller projects, adopting it quickly for tactical situations whilst combining Skore on a wider scale into their methodology.

Partnership Development

The relationship between the two companies developed swiftly with similar cultures being only the start. Skore and Marjolo continue to work on projects together with Skore recently hosting public training at Marjolo headquarters in Sheffield and a Skrum community event planned there for March 2020. Chris Green, Skore Partners Director, says

‘Working with Marjolo on community events like these just demonstrates again how aligned Marjolo and Skore truly are. Shared thinking and collaborations means the customer is truly put to the front of everything we do’.

From the beginning, Marjolo’s innovative approach to everything saw them considering new and fascinating ways to apply Skore to different projects. One such opportunity saw them considering how to use Skore to improve a Capability Assessment approach on an already established client project. Indeed, one of the most exciting parts of this new partnership is the chance for Marjolo and Skore to combine their expertise and explore ideas of how software could be developed and improved for the future to create industry leading initiatives, offering sustainable growth and financial advantages for clients.

Collaboration Tried & Tested

A recent in-depth project challenge with a multinational BPO was to develop the concept of the ‘Contact Centre of the Future’.

By using Skore’s software, Marjolo was able to underpin the three main process elements of the project in greater depth through workshops and greater engagement of the organisation:

  • Technology
  • People (future job opportunities and capability requirements)
  • Process

Marjolo capitalised on the Skore platform solution by implementing it as the thread connecting the various workstreams.  By simplifying the project, Marjolo accomplished innovative transformation initiatives and delivered effectively on cost and time demands.

Skore’s leading edge software resulted in Marjolo being able to capture the Roles and Responsibilities in the People workstream whilst collating and understanding the technology requirements (Epics and Stories) against the processes. Together they prototyped a solution to take these requirements and process information and transfer the project directly to DevOps.

For Dave King, CEO of Marjolo, it was

‘the first time I had seen true process led requirements capture’.

Differentiation by Partnership

Ground breaking innovations such as these, results in Marjolo now including Skore as part of their ‘go to market’ offering to truly differentiate themselves in the market and outperform against all business strategy expectations.

Chris Green stated that he is proud of the fact that Skore with Marjolo are winning more work and increasing software sales. More than that however,

‘Marjolo have assisted Skore in reaching an even wider audience and exploring possibilities that we would not have considered possible a few years ago. Marjolo are more than a partner – they have the capability to instinctively bring out the best in Skore, assist us in product development and continuously challenge the way transformation and change occur in organisations.’

Skore is a Process Mapping and Analysis Platform that captures current process mapping in a live workshop environment.

Used by consultancy partners and end users alike, it enables organisations to understand, map and collaborate on their processes by providing an intuitive interface. A live workshop tool, its’ reporting and dashboard functionality delivers clarity, insight and process efficiencies. Skore aligns people, processes and tools

Marjolo works to support businesses in navigating industry and economic challenges by aligning business capabilities & culture with digital technology innovation, creating and delivering success blueprints resulting in real savings & benefits to meet organisational aspirations.

Business Transformation in the Cloud.

A2Z Cloud is a specialist in transforming businesses with cloud based technologies. For the last 6 years the team have focused on delivering innovative business transformation solutions based on the Zoho platform. This provides businesses with a complete suite of intelligent automation solutions. These can be configured and integrated to streamline operations, reduce costs and increase revenue.

Standing out from the crowd

With over 35 years of experience in software sales A2Z Managing Director Lucy Beck understands the importance of delivering a solution that exceeds the customer’s expectation. This is especially true in the age of cloud technologies and Software-as-a-Service platforms where customers can easily move from one solution to another as part of business transformation initiatives.

In order to differentiate A2Z from other cloud technology service companies Lucy set out to establish an approach that focused on developing the customer’s business rather than simply implementing a solution. She wanted her customers to really take a look at their own business, think about where they are heading, what’s slowing them down and, therefore, what a real solution could look like.

Discovering how a business works

In 2016 Lucy introduced the Skore software platform to her team. Led by Kieron Jones, the team quickly adopted the approach. With support from the Skore team A2Z use Skore to help their customers really understand what makes their business tick.

Skore helps them build a holistic picture of people, processes and technologies and the client’s readiness for change. On top of this the A2Z team capture both functional and non-functional requirements, business issues, risks and improvement ideas, all into a single model.

Everything the team captures in Skore is shared instantly with the customer for further improvement and collaboration. This helps unlock further potential and improvements in their business and A2Z can offer more value.

“Every project we use Skore on grows beyond the original scope and adds more value to the customer than they expected.”

Sustainable solutions

Once the solution has been designed in Skore, and then developed in Zoho, the Skore model can be embedded into Zoho and used as training material. This allows an ongoing relationship to form between A2Z and their customer and a clear basis on which to build future improvements.

Using Skore has enabled A2Z to comprehensively understand the customers’ business and their requirements. There are no hidden surprises halfway through a project and everyone involved has visibility.

This combination of the A2Z skills and expertise, the Zoho platform and the Skore software has led to significant growth for A2Z and satisfied customers. The business has ambitious growth plans and with a renewed confidence is successfully tackling larger and larger customer projects.

Watch the video to learn more about how Skore works with A2Z.

Case Study: How Skore Helps Mental Health Services for Children and Young People

Improving Placements for Local Children and Young People in South London

In 2017, a partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services. The partnership sought to reduce the distance that many children and young people, and their families, have to travel to these placements. The further from home a placement the greater the impact on the wellbeing of the patient and their family.

Change Platform Consulting led a series of workshops to understand the current state situation, develop a vision and then design future state processes. The workshops were facilitated using whiteboards and sticky notes along with Skore for the process capture and design. The team found the Skore approach both challenging and hugely valuable. The simple structure of the Skore approach challenges a team to not only describe WHAT happens but also WHY it happens. Furthermore, with it’s advanced RACI modelling, it asks WHO DOES the work, WHO OWNS the work and WHO ELSE needs to be involved.

“The team found the Skore approach both challenging and hugely valuable.”

These simple questions drive the discussion to the heart of the challenge a team is dealing with. It helps uncover problems within a process, it highlights misunderstanding, duplication and rework. All things we are looking to resolve or reduce in order to deliver a better service.

The Result of Skore Led Collaboration

In this phase of the programme the Skore approach helped the team model out different scenarios and make informed decisions about the best design moving forward. But more importantly it helped them address challenges in their existing ways of working and make immediate improvements even before they started implementing a solution.

As a result of these initial workshops the partnership saw a 75% reduction in the number of children and young people, from South London, staying outside the area. Across the partnership’s inpatient wards the total capacity used by local children and young people increased from 52% to 90%. The improved ways of working in this area also contributed to a 12% underspend against budget. All in the first 9 months.

These results demonstrate how the Skore approach and platform continually delivers value above and beyond the original project goals. It brings teams together and breaks down barriers in understanding very quickly. It delivers digital process discovery and analysis quicker than the competition. It forms the perfect basis for educating the workforce on the impact of changes to their ways of working. And helps you identify unexpected improvements.

Find Out More

To learn more about Skore and how it can deliver better outcomes for your organisation speak to one of our transformation experts here.

Change Platform Consulting is a specialist consultancy supporting clients to successfully understand and deliver strategic impact in the most complex of change initiatives. With significant experience in multi-organisation health and social care service change and transformation, they provide a range of services that support clients in people orientated change linked to strategic initiatives. Download the full case study here.

How to increase performance across your multi-site business

Dan Leyland from How2 Change explains how to improve performance across your multi-site business
Guest post by leading change practitioner Dan Leyland from How2 Change

This article has been republished from LinkedIn.com with the kind permission of the author.

The challenge of a multi-site business

Are you a leader within a multi-site business? If so, are you 100% happy with the performance of all of your sites?

If not, would you be interested in a tried and tested solution that raises performance across sites and closes the gap between the best and worst performers?

Back in 2008, a well known FTSE 100 business had just this problem. In some of its branches, customer experience was great, so too were the financials. In others, it was a very different story. For the leaders in this business the situation wasn’t acceptable and so they chose to act. Doing so drove their sales up by 9% within 6 months.

More recently, a smaller business with 50 sites saw half a dozen standout performers and wanted to raise the bar for the others. In this case it was worth an estimated 50% uplift in their profitability.

We have worked with, and improved, many similar business, but these two are interesting because of how different they are. They two are poles apart in size and operate in different sectors, yet both had similar challenges and obtained great results using the exact same approach.

How was it done?

One of the most powerful, and simplest, models of change we use is the Logical Levels of Change. For anyone familiar with Neuro-Linguistic Programming, or NLP (a form of applied psychology for change and communication), you may have come across this before.

The Logical Levels Model is made up of inter-connecting modules, all of which have a bearing on how people think, feel, act and the results they produce. For an organisation, when colleagues and customers behave in a certain way consistently, you get results.

Whether they’re the results you want is a different matter. That’s where the power comes. If you’re not getting the results you want, do something different. Simple idea, but how does this work in practice and how do you drive the behaviours which produce your desired results?

Do something different

The first Logical Level is the Environment. In an organisation, this will include factors like the people we work with, the way we work (processes), the systems we use, the way that we are organised, and so on.

Having the right environment enables success, but doesn’t in itself determine success. Often, Change Programmes are scoped only to look at change to the environment such as a new system or a new process. As one of the big 4 consultancies says:

NEW SYSTEM + OLD ORGANISATION = EXPENSIVE OLD ORGANISATION!

For anyone looking at process work, take a look at either Skore or Nimbus. These products are designed to make it easier to do the right things in the right way. Rather than baffling everyone, other than the process authors, with a myriad of notations, shapes and colours.

The Logical Levels then move through behaviours, capabilities / skills, beliefs, values, identity, mission, and purpose. This may seem familiar even if you haven’t known these by the name Logical Levels. This is because many organisations display and communicate their vision, purpose, aims and values in the same way.

In the context of change, understanding each of these components is invaluable. The real value comes from understanding how they are similar between individuals, teams and sites where you get the results you want ….. and how they differ between the sites where the results are not hitting your targets.

What are the differences that make the difference?

For one of the above clients, they’d looked at paying more to attract and retain people and drive results. One of the differences that made the difference was to understand what motivated their people …. and money turned out not to be too high up on the priority list. Another was the skills that people needed, which is where processes and a management development programme came in, and both were modelled based on the top performers – why reinvent the wheel if you can simply copy and paste what works?

Over a number of years, understanding the differences that make the difference, and turning that knowledge to action has produced some unreasonable results.

So I return to my original question: If you are a leader within an organisation where there are multiple teams or sites doing broadly the same work, and their results vary, would you be interested in a tried and tested solution which produces breakthrough results?

If you’d like to know more and learn how you can make a difference across your multi-site business then get in contact:

Email: [email protected]

Phone: +44 (0) 07895 027 484

Effective cross departmental communication supports growth

cross departmental communication at highlight

How Skore services and Skore app help technology company Highlight grow faster by improving cross departmental communication

About highlight

Highlight help businesses ensure they are getting the most out of their technology investments. The Highlight platform helps monitor apps, services and other resources and presents this in a meaningful, business friendly way.

Operating for over 15 years the business has seen increasing growth as its solutions have become more relevant in an ever more complex world. With an increasing number of systems being introduced to business they certainly are becoming more complex.

The diagnosis

With increased growth and ambitious targets came growing pains. The management team were faced with inefficiencies in cross departmental communications and processes.

“We needed to understand the current ways of working – to join up departments, provide a platform for measurement, and capture process knowledge in people’s heads.” – Antony Bream, Managing Director, Highlight

Antony turned to Skore for its ability to quickly understand how things work today while keeping the team engaged.

The treatment

Skore ran a series of live process mapping workshops to capture current ways of working. The Skore difference is the ability map process at the speed of talking. This allows teams to focus on the work they do and how it can be improved… such as how handovers from one team to the next are performed, how projects are planned and executed, and cross departmental communication.

Processes are published in Skore web app and shared with the team allowing them to comment and make improvement suggestions. This means they can execute the process, test the new designs and then feedback the results to the rest of the team.

The results

The clarity provided by the Skore approach has empowered the Highlight team to quickly identify bottlenecks and improve them. The improvements can be quickly communicated and embedded into working practices increasing efficiency. It’s been a win-win for both Highlight and its partners.

Download the full case study