Is RPA Just A Band Aid?

My early interactions, with the technology now widely known as Robotic Process Automation (RPA), were not totally positive.

When applying RPA to a manual interface, between an old legacy system and a company’s Enterprise Resource Planning (ERP) system, my instinct was to rip out the legacy system. To replace it with something more modern and efficient with the ability to integrate directly. With RPA it felt we were just postponing the inevitable, storing up problems for the future. We were putting a sticking plaster over a serious wound that was likely to fester.

In fact, we shouldn’t use human analogy where business is concerned. Business issues do not always follow a linear trajectory and the issue is not always a wound that needs to be treated and healed over time.

What is an issue today may be an advantage or opportunity tomorrow and vice versa. In other words, businesses need to be more agile so they can understand the nature of problems they face today and adapt and change for the problems they face tomorrow.

But making businesses agile is where RPA, and tools such as Skore’s Digital Discovery platform, really come into their own. With Digital Discovery tools, an organisation can rapidly understand the current situation, align teams and get everyone onboard. It’s a completely different approach to traditional methods of discovery.

Image taken from Skore’s Robotic Assess Software Platform

Undertaking a major systems implementation may seem like the right solution today, for example, replacing a legacy system. However if it takes 12 – 18 months how can we be sure that it will be the right solution?

This is where Digital Discovery and RPA are so effective. Process capture workshops are fast, engaging and result in an agreed set of processes in a digital and shareable format.

Furthermore, Digital Discovery is more than just processes. While process acts as a framework for understanding how the organisation works, a Digital Discovery tool should allow you to augment the process with other information such as; roles, systems, data, duration and costs etc.

 It allows you to create a more complete picture of how the organisation works. Enabling you to focus on what’s important right now.

This is why Digital Discovery fits so neatly with RPA. Robotic Process Automation allows you to quickly implement changes to, and vastly improve the performance of, how work gets done. There’s no need to run an 18 month implementation programme before you start seeing benefits. Benefits identified during Digital Discovery can be implemented and realised with RPA within weeks or even days.

We recognise that many organisations are still using traditional methods of discovery to feed their RPA initiatives. But don’t be surprised when there’s a collective groan from your colleagues. If you really want to become truly agile you’ll need to abandon the old ways and marry your RPA programme with Digital Discovery.

Skore has developed Robotic Assess, a Saas software solution that enables you and your organisation to rapidly discover and agree business processes, identify RPA opportunities and create a robust business case with clear ROI analysis. Find out more about what our Digital Discovery tool can do for you.

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