Resources

Taking the time to provide clear instructions on how everything works and what everyone does is pretty vital to making your team as successful as can be. It might be crazy to consider but people literally waste hundreds of hours trying to do their work correctly. This can either be because the documentation is really […]

You’ve hired your candidate and now it’s time to integrate them into your team. Onboarding is key to a successful hire and yet so many businesses express frustration with the process. If it’s taking too long to train and onboard your staff then something needs to change.  Getting it right shouldn’t be complicated and there […]

We are delighted to announce that following the acquisition of Skore by Netcall we are now fully integrated into the Liberty Platform. Our new name is Liberty Spark. This is only the beginning of a new era for Spark and by becoming part of the Liberty platform will enable us to further enhance and develop […]

People are constantly checking each other’s work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand.  It seems obvious that this is one area that you can focus on to improve efficiency and harmony […]

How long does it take you to understand what to do in a process? Because it’s probably too long….. Even if you’ve been doing your job for years, there will always be parts of it that are complicated. All businesses have processes, policies and procedures to check  – making sure they are easy to understand […]

Nintex Promapp is a business process mapping software that can help teams establish visibility, gain control, drive operational efficiencies and identify automation opportunities. It does this by planning, mapping, and helping companies manage their business processes.  In this blog, we’ll take a look at the software, as well as explore some of the alternatives available. We’ll […]

Picture this:  You’re driving through unfamiliar territory without a GPS or a map. You have a vague idea of where you’re heading, but the lack of direction is causing confusion and anxiety.  This is how an organisation without clear processes plays out. In the world of business, processes play the role of that GPS, guiding […]

In this article, we’ll explore the vital link between process mapping and the assignment of roles and responsibilities within an organisation. By the end, you’ll understand how these two components work in harmony to create a well-orchestrated symphony of productivity. Imagine an orchestra without a conductor or a football team without a captain.  Chaos, right?  […]

The latest acquisition supports Netcall’s goal to help customers deliver significant change, fast  Netcall, a leading provider of AI-powered automation and customer engagement solutions, today announces the acquisition of Skore, a Portsmouth-based process improvement platform provider.  The acquisition will enable Netcall to expand its digital transformation offering to customers, making Netcall’s Liberty Suite a unique […]

Looking for a new way to describe roles and responsibilities (R&R)? It is one of the core benefits of process mapping and the most common approach is often RACI analysis. However at Skore we recommend a clearer approach – RATSI.  We’ll take a look at how RATSI works and why we think it is so […]

If you are wondering what the top business process management (BPM) trends are in 2024 then look no further. Here at Skore we’ve taken a look at the year ahead and here are our team’s predictions for top trends to look out for in 2024.  The importance of process improvement and managing your processes effectively […]

In today’s fast-paced and ever-evolving business landscape, the importance of efficient and updated business processes cannot be overstated.  These processes are the backbone of your organisation, guiding daily operations and shaping the customer experience. Yet, many companies fail to prioritise the regular review and update of their processes, leading to a myriad of issues.  In […]

Process workshops are an important tool for anyone running any type of process management projects. They are powerful because it’s one of the few chances that teams get together to talk about how they work and how they can improve. Whether you have time to prepare in advance or you are on the spot, here […]

Learning how to run a process mapping workshop is a great way to quickly capture, understand and improve processes. It brings people together, aligns them and provides a fantastic opportunity to generate new ideas.  Workshops help introduce people to planned change, make them feel part of it and brings them along on the journey. This means […]

Financial institutions are entrusted with vast sums of money and the responsibility to manage it effectively and responsibly. And with great financial power comes the need for stringent risk and compliance management.  The finance sector operates within a complex web of regulations and potential hazards, making it essential to have robust processes in place. In […]

Are you having a hard time capturing and communicating your business processes with your employees and stakeholders? Is it maybe because they are hard to find? Effective business processes are the backbone of any successful organisation. They provide structure, consistency, and a roadmap for how tasks should be executed.  However, when these processes become hard […]

Process management is vital to the success of any organisation. Poor process management essentially means that you do not know how your organisation is working and it won’t get better by itself. In this blog we’ll be identifying the hidden and the not-so-hidden costs of poor process management and how to fix them.  Let’s dive […]

Any organisation seeking to streamline and optimise their operations and improve on its processes needs to ensure that they are not difficult to read.  Not just to experts, but to entire teams that are involved or need to know about these processes.  If your business process map is difficult to read, it will only cause […]

Are you looking for an alternative to Tibco Nimbus? As a well established Business Process Management tool Nimbus has been around for over two decades and used by businesses globally. While it is an accomplished tool many users have found it costly and cumbersome to implement and maintain. Skore is a central process library, process […]

Risk and compliance refers to the laws, regulations, and more that businesses need to account for at all times when they function. These laws may differ, for example, in the food and beverage industry, this is typically related to ensuring everything is clean and taken care of. While in clinical trials, this is more related […]

Any business looking to succeed has set goals. Anything from KPIs to company culture can be considered an important business goal. We know that long-term, actionable, specific, and measurable results are known as strategic goals. And that there are four overarching business goals for strategy that any business aims for: Cost reduction, business growth, compliance, […]

Using BPMN or considering using BPMN for process mapping but not sold yet? We understand. Business Process Modelling Notation is a fantastic tool for process maps, but it does have its downsides. In this article, we’ll go over three main reasons why it may not work for your particular needs. Let’s get started. Need To […]

Sales operations have taken on a more robust form in recent years. With the arrival of inbound leads to complement your outbound work, and the larger connectivity of the world, sales operations have never been more complex. Their management is the key to success and helping you avoid falling into pits such as overspending or […]

Businesses or organisations are always seeking to improve their process and in so doing, their overall service. Process management and improvement will lead to service improvement, as the service becomes more efficient thanks to better processes. And a great way to improve processes? Using process management software that enriches your service improvement needs. Here are […]

One thing you want to do as a business is to be aware and purposeful with your spending. Whatever you are spending your budget on, we all understand that if the organisation can’t see a return on investment then they are going to be looking to cut costs.  Your first step if this is the […]

Do you understand the importance of process hierarchy and creating sub processes?  Mapping processes is a vital way of keeping your organisation healthy and ahead of the game. Any successful company should be doing it. But the method you use will make all the difference, changing this from a one off painful exercise to a […]

Flowcharts are a great way to begin visualising a process. They’re a familiar way of depicting events that anyone can follow along with. That said, there are some aspects to keep in mind when adopting them for business processes and process management. In this blog we’ll run through these and share with you a free […]

More prevalent in governmental or healthcare roles, service improvement as part of process improvement is a phrase we are coming across a lot more. We work on it with clients, and we believe we can help them with it. Having a wealth of experience in this sector and an abundance of tips to share, in […]

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic and it may be a challenge to make it more interesting. But using a process training game not only engages people and is a powerful tool to get your point across […]

If you want to find and identify lean waste, then you must be able to document your efforts. Documenting lean waste essentially means documenting your business process, because this is the way you will find it. And by documenting it, you demonstrate to your stakeholders why you have to make certain changes to your processes. […]

Clinical trials are vital components of research to help humanity. It’s how we get vaccines and life-saving medicine that helps many of us navigate life.  But managing these trials and the processes that come with them is no easy task. With so many moving parts and a need for risk management, it is no wonder […]

If you’re looking to improve your business and make a fundamental change in how you manage it, it’s time to consider running a time and motion study. It will provide you with the information you need to assess your business and find where to improve it based on that data. Not sure how to go […]

Are you a business owner with several processes in place and looking to improve upon them? Or just looking for ways to save that knowledge for future study? Or have a location to save all of your process information? Then you should be investing some of your time into creating a library for your business […]

Even if you have only just heard of activity based costing, you probably have already conducted this activity in your business. Activity based costing simply means calculating how much it costs you to run a business process. This is really useful as it helps you do a variety of things, from discovering how much lean […]

Continuous improvement process management should be the goal for any organisation seeking long-term success. After all, it signifies care for how things are being run and an interest in constantly making your business work better for both clients and staff alike. Staying on top of it all can be an exercise in patience, especially if […]

This blog was written by Joe Williams In this series of blogs, we are looking at what rising costs could mean for the Retail industry in 2023 and sharing some useful tips on where you can begin to look for cost savings. Staff turnover and knowledge loss prevention are key challenges within the Retail industry. In […]

Business Process Management success is not an unattainable goal, you just have to make the correct adjustments.  Have you been working on business processes since the pandemic but still not seen much engagement or adoption from your organisation? Or worked with experts and still remain confused as to where the value lies? Then this blog […]

One thing you need for your business processes to run smoothly? An awareness of who is responsible for what and when, in your processes.  In other words, clearly defined roles in the process and their associated responsibilities. At Skore, we’ve made it a point to include this important aspect of business process mapping in our […]

It can be hard to truly see the effect your changes are having on your business until a lot later. You might be cutting costs on what you discover is the wrong thing, or you might be overspending on a tool that is not truly worth it, even if it seems like it is. The […]

This blog was written by Joe Williams In this series of blogs, we are looking at what rising costs could mean for the Retail industry in 2023 and share some useful tips on where you can begin to look for cost savings. Rising costs are affecting retail businesses throughout their supply chain and operations. Mapping […]

There are RACI alternatives out there that can help you. In this blog we’ll explore your options plus you can get access to our simple guide on how to apply these different methods to your Process Improvement Initiatives. Do you need a clearer way to analyse roles and responsibilities in your organisation? Struggling to find […]

In our top trends of 2023 for business process improvement article, we highlight that companies aiming to remain on top of their game will be looking to build their own process libraries this year. After all, as companies seek to cut costs and optimise in an uncertain world, they must understand their existing processes more […]

In the world of process improvement, many options are available if you’re looking to trade in your pen and paper for software. We’ve already noted that this switch will be a trend in business process improvement this year. Lucidchart is a popular choice but there are some alternatives available. In this blog we’ll give some […]

Are you ready to move on from pen and paper or basic diagramming tools? Fed up with overly complicated process languages and confusing symbols? Ready to make the plunge into business process mapping software? You’re probably shopping around right now, learning about all the different software available in the market right now. More than anyone […]

There is no shortage of challenges the food and beverage industry faces today. Challenges that come with rising industry costs and a more complicated world following a global pandemic. Food and beverage companies need to look at their existing processes to find ways to improve and optimise them if they want to spend less. How […]

This blog was written by Joe Williams In this series of blogs, we are looking at what rising costs could mean for the retail industry in 2023 and sharing some useful tips on where you can begin to look for cost savings in your organisation. Let’s start with the most important part of any business […]

One of the most sought-after results when process mapping is cost optimisation. And the way to arrive at lower costs is by identifying lead waste that is unnecessary for your business to run properly. In this article, we’ll: Let’s get started! What Is Lean Waste  Let’s start with the basics: what do we mean when […]

This blog was written by Joe Williams You don’t have to look very hard to find a wide range of worrying news articles, across the world about how consumers are tightening their spending amidst the rising cost of living.  In this series of blogs I’ll look at what this could mean for the Retail industry […]

Process maps exist to help businesses optimise, reduce costs, and improve their existing models. As such, you want your process map to be as close to perfect as possible. To fully capture how your business handles that particular process. In this article, we’ll discuss the five critical steps to creating that perfect process map with […]

It’s a new year, and this means there will be the new trends to watch for. Especially in our space -business process improvement.  Our industry has grown substantially in the last decade, thanks to the impact of technology and software on what had previously been a discipline wholly reliant on pen and paper.  But things […]

Legal Industry Trends of 2023 This post was written by Adam Harbon As we’ve already discussed in my previous blog, according to a legal industry trends report from Clio, three of the top challenges Legal firms will face in 2023 are: In the second blog of this legal mini series, I am exploring challenge number […]

One of the best investments you can make as an organisation is to create a process library. Historically, processes were difficult to keep track of and hard to keep up to date as the company evolved. Fortunately, due to the advent of technology, this has completely changed. It is now possible to keep track of […]

Legal Industry Trends 2023 – The Great Resignation This blog post was written by Adam Harbon. According to an legal industry trends report from Clio, three of the top challenges Legal firms will face in 2023 are: Having spent just over a month at Skore and spoken with numerous legal firms in the past few […]

The entirety of your business is made of a series of steps known as a business process. Whatever it is that you offer – whether it is a product or a service – works its way through the cycle of these processes to lead you to growth and profit.  As you can imagine, to ensure […]

There are many business process management tools out there. From tracking solutions, to project management focused tools, to visualizing your workflow processes in charts and diagrams, chances are, someone out there has the answer to your problem. One such tool is Triaster, a cloud-based BPM solution recommended for large and mid-size business. In this article, […]

Continuous Process Improvement doesn’t have to be hard. As we come to the end of the year most of us are turning our attention to 2023 and finalising our plans for the year. Through 2021 and 2022 we met a lot of teams that had a vision to build more agile and resilient businesses.  The […]

You want your business to be excellent – always. For that to happen, there are a lot of moving parts. From website banners and buttons to ease your clients into check-out or signing up for demos, to warehouse distribution and shift management, there are many places where dropping the ball has repercussions later on. Avoiding […]

You should always have change in mind when analysing your business processes. As we’ve explored before, business process improvement helps businesses find places where they could improve the accuracy and speed of their service or product. On the other hand, business process optimisation is designed to help your organisation find ways to save time and […]

Having a business process or business processes is vital for all facets of your business. Whether that process is order to cash, onboarding, payroll operations or any other business process, you must have an idea of the flow and steps you follow in each occasion. Because these processes happen continuously as part of your business.  […]

Mapping a business process in a flowchart makes sense at first glance. Flowcharts take a list of steps and help you visualise them with arrows and boxes or bubbles, and we’ve all used them at some point in our lives. They may therefore seem to be the perfect solution to visually mapping your business processes […]

Business process mapping is a visual representation of how a business process and its steps play out. The way this is represented visually can vary greatly depending on the approach and model used. From swim lane diagrams to flow charts, to more complex forms of mapping, the sky is truly the limit. But in the […]

When your business gets a new customer, that’s a great moment. It means you’ve been able to successfully identify their pain points and how you can help them. It means the start of a fruitful relationship and partnership as you begin working together, providing them relief from their daily struggles via your product or service. […]

Salesforce has always recognized the importance of process mapping for businesses. Their free, online-learning platform Trailhead offers a module focused on process mapping for business analysts as part of their Salesforce Business Analyst course.  Doing an entire course takes quite a bit of time, so we figured we’d make things easier. Read on to learn […]

UiPath is an automated solution for routine business processes. A robotic process automation (RPA) tool, it helps businesses automate routine activities so that they can concentrate on other areas of the business instead of mundane tasks. In the right hands, this tool can be exceedingly useful for businesses looking to automate and better their processes. […]

Actually you may not need to. We’ve come across a pattern at Skore with our customers that we wanted to share to help others in a similar boat. Often, one of our clients is looking for help to understand their business processes. Either there’s re-structuring happening at the company, there’s been a business boom and […]

A new customer is always something to celebrate. It indicates new revenue is coming into your company. You and your employees have more projects to look forward to. It might lead to a deeper partnership in the future.  We’ve had this happen to us here at Skore with our clients: start with a customer and […]

UPN stands for Universal Process Notation and BPMN stands for Business Process Model Notation. They are both types of mapping notations used in the business world to represent processes.  Mapping processes is an important step for businesses. It allows them to know what is happening, when it is happening, and who is in charge of […]

What is UPN (Universal Process Notation)? In the world of Process Mapping, UPN is a method of mapping that is easy to understand for the widest audience. Recommended by Salesforce, who call it a ‘simple, engaging diagramming notation’, it is designed to work for anyone and not just the technical experts. Read on to discover […]

When you’re looking for a new computer or phone with the exact specs you need, you often look online first, just to have an idea of what is out there. Having found something you are happy with and with a design you like, you select it and then head to the check-out portion of the […]

One thing top companies have in common? Great business processes.  Without spelled out, defined business processes, your company will find itself confused, your employees will be doing extra work, and you will lose out by overspending.  To avoid that, you want to have great business processes, which you can define by using a business process […]

The Swim Lane Diagram is just one of several forms of business process mapping that companies can implement.  As it has been around since 1940, but was first described in 1990, it is on the older side of the mapping styles available, but it is one that has remained constant for some time. Especially as […]

Business process modelling notation, or BPMN as it’s commonly known, refers to a precise notation for documenting business processes designed to remove the ambiguity of textual process specifications by depicting the sequence of business processes visually as an information flow. It is similar to the Universal Process Notation (UPN) we use here at Skore, another […]

One of the key factors of any successful business is to be constantly assessing and reinventing itself. You don’t have to reinvent the wheel every time you launch a new product or service, that is not what we mean. But as time moves forward and new helpful technologies emerge, it is always wise to take […]

Business process management software is a necessity for any business looking to grow and succeed. Mapping processes allow businesses to be organized, understand what is happening and detect areas of improvement and opportunities for growth.  Without visualizing these processes, it is very difficult to find pain points or stop gaps in places where things could […]

Being a business analyst is not for the faint of heart. Whenever you think you’ve got everything lined up to work correctly, something invariably comes up and disrupts your carefully planned list of steps. Going with the flow and adjusting course accordingly is definitely something all business analysts get better at with time.  Still, in […]

As a business, you need processes to flow constantly and efficiently. You need your employees to know what to do, when, and how to do it, without you needing to step in all the time. This is where business process management software comes in and makes your life a whole lot easier.  But not all […]

Creating a clear roadmap to deliver tangible benefits and predictable return on investment in Digital Transformation. Over the last decade the accounting profession has undergone considerable change. This was driven largely by the UK Government backed initiative Making Tax Digital (MTD) and the rapidly expanding accounting technology industry. Businesses across the globe have been digitising […]

What UPN is has been covered in our blog in the past, but here’s a quick refresher before we dive deeper into this article. UPN stands for Universal Process Notation and it is the simplest way of mapping business processes visually. By creating simple flows and diagrams, everyone in the company can understand how different […]

This blog was updated on 5/09/22 Ensuring your staff is paid correctly and on time may seem like a simple task at first, but it’s easy for parts of this process to fall by the wayside.  You don’t want this to happen. Fortunately, Skore’s software is built to optimise processes and help you as a […]

Before we get started, I’m going to be honest… I’ve been a fan of UPN or Universal Process Notation for a long time. I’m a self confessed process geek with a love of making things simple and easy for everyone, so UPN appealed to me straight from the get go. In this blog I’d love […]

Re-evaluate your current workforce and take the pain out of your recruitment problems With the great resignation in full swing and recruitment harder than ever it can feel like you’re spending all your time trying to fill vacant positions with little success. However – have you considered how much could actually be picked up by […]

Introduction – How to Create a Process Library Businesses constantly map processes and create process documentation but often it ends up sitting on a shelf and collecting dust, never to be looked at again. In this blog we’ll show you how to create a process library so the next time someone wants to look at […]

Background  Carte Blanche, the award-winning creator, distributor and licensor of branded gifts, cards and apparel, is best known for Tatty Teddy, the cute grey bear with a blue nose who is the signature character of the much-loved Me to You brand. The Chairman of Carte Blanche Group is Stephen Haines, who founded Carte Blanche Greetings […]

Simple activity based costing is used for a wide variety of projects. Everything from identifying waste in processes through to building business cases for change and transformation programmes. You’ll find there are many different approaches available so you may be asking yourself which is best for you? In this article we explore the simplest form […]

How to make sure you hit the ground running in your next project.  A seasoned professional, Mark Jarvis has offered his consultancy services to businesses of all shapes and sizes from process-mapping in large multinationals to team building days for fledgling start ups. A natural enthusiast who believes people learn and develop best when their […]

Process mapping is one of the most powerful tools for problem solving, investigation and generally improving businesses. However, many of us still make simple Process Mapping mistakes. It is for this reason that stakeholders and subject matter experts can sometimes be resistant to take part or support you. To make things as easy as possible, […]

In this blog we’ll explore how to create your first to-be process. We’ll also make sure that you include all the information you need to ensure your process map is a success. To understand how to map a To-Be Process, we first need to make sure that we’re clear about what we mean by a […]

Whatever the reason you are mapping processes, it is essential that you are clear on whether you are mapping the As-Is or the To-Be process. In this article we explore the difference between As-Is and To-Be and provide a series of questions to ask yourself to help decide. We’ll help you determine whether you need […]

Need to know how to map an As-Is process? In this blog we’ll provide the answers to: What question(s) should you be asking/ What is the purpose of your As Is mapping? What’s the scope? Who needs to be involved? How much detail you need? Mapping an As-Is process is all about understanding and clarifying […]

Are you implementing a new system, designing a new organisation or improving business processes? If so, you need the right people in the right place with the right skills or your efforts are likely to be wasted.  At Skore we’re passionate about making people the centre of everything related to process change. That’s why Skore has […]

Why should you bother to map processes? Process mapping is an incredibly powerful tool for understanding what’s happening in a business. Without it your project or programme is at risk of falling apart. Let’s start with the basics; we map processes to help understand how things work today, or to design how things should work […]

Understanding how to map your Procure to pay (P2P) process can seem somewhat daunting at first. Of course the steps already exist in your organisation, but being able to get it all down in one place can seem a difficult task.  In this guide we will share with you some of the basic stages you […]

When working on any change, or transformation, programme we are all familiar with the activity of gathering and documenting the pain points through Process Mapping from across the business. We understand the value of this.  However how much time have you spent thinking about how and, perhaps more importantly, when you capture them? Of course […]

Skore is delighted to announce a partnership with Softools – the no-code development platform for enterprise quality DIY apps. Softools is an advanced zero code web application platform that enables users to build and deploy business process apps in hours. They will be recommending Skore’s process mapping software to their partners and customers as they […]

Skore’s CEO, Craig Willis, had the great opportunity recently to be invited on to the Improvement Nerds Podcast. Talking about the power of process mapping as a communications tool, Craig explained how capturing a process opens up so many opportunities for discovery and reflection. Of course using Skore as a model means that this process […]

We are aware that some users have reported experiencing issues whilst using the Skore platform. Our internal systems alerted us to this issue at 13.33 (GMT) and full service was restored by 14.26 (GMT).  Some users were unable to connect to the server and some other users may have lost recent edits within this time […]

This month, co-founders Chris Green and Craig Willis were invited to speak on the Rethink Productivity Podcast. Chris and Craig had the opportunity to elaborate on how Skore makes Process Mapping and Improvement simple. Discussing how a structured and interactive approach to process discovery is the way forward, they demonstrated how easy it can be […]

Our Skrum networking and learning event in December sparked lively conversations and generated some great networking connections. Skore ran their final event of 2020 on Tuesday 8th December. Skrum has been a constant in the Skore event calendar for several years and in 2020 has successfully moved online in response to the pandemic. For the […]

Skore’s partnership with this leading RPO (Recruitment Process Outsourcing) vastly improved communication between the Client and Project Team. This enabled them to onboard new clients quicker and ensure a high quality and efficient service.  Cielo are an US based RPO whose mission is to ensure their clients attract the best candidates possible and provide incredible […]

It’s been a rewarding month for our new Community as our membership grows. Additional content has been included and it’s become a useful conduit for problems to be shared. It’s also been an opportunity for the Skore team to receive more product feedback and easily access requests for help. Weekly Drop Ins on Friday mornings […]

Skore will be releasing the new and improved Quantify module on Wednesday 25th November 2020 at 12am (GMT). The enhanced version enables users to: Understand how long and how much it costs to perform a process  Understand roles utilisation in terms of time, costs or FTE (Full Time Equivalent) Identify bottlenecks in your process (in terms of time, FTE or costs) Simulate volumes of activities […]

Introduction In this How to Map Processes blog we teach you how to quickly create powerful process diagrams. This will help you: Everything we show you in this how to map processes guide can be done with paper and pens. Why not have a go and see how simple it is? Why do we process […]

Based in Portsmouth, UK, Skore, the Process Improvement Software company has welcomed the opportunity to work with another innovative local start up in the same industry. Skore have now joined forces with Intelligent Actions. This Portsmouth based company provides customised automated workflow solutions to clients.  Its founders, Steve Humphrey and David Blagden have over twenty […]

Bridging the Gap with Skore Connect Skore for MS Azure Devops Do these questions sound familiar? This project is taking much too long. Do we really need processes and requirements? We still cannot collaborate effectively Why don’t my development team see everything? The project is going to cost how much?!?! If you recognise these then […]

What is the Business on a Page – describing your business activities.  A Business on a Page is a tool used extensively by users of Skore and similar business process and architecture software products. It’s a way to describe the key activities of a business all on one single page. In its simplest form it […]

Do you know how to get the most out of the 800 plus apps in the Xero Ecosystem and which ones to recommend to your clients? Do you need to gain confidence rapidly and be able to show clients the insights they need? Can you easily build trust and get clients to accept change in […]

Introduction For a business owner, the daily challenges faced don’t get any easier. Maybe they are frustrated by a team not stepping up to take responsibility. Fed up with problem solving that they really don’t have time for. Or despairing of critical projects not delivered unless they are personally involved. Many business owners have ambitions […]

Growing organisations recognise that there will always be fluctuations in demand for products and services. Whether its a sharp increase or a sudden drop off, it’s essential they can respond quickly and have the right team in place. If you are uncertain about how change will impact you over the coming months then sign up […]

In this How To guide we share our tips and tricks through a simple series of steps to follow.  Plus you can download our Free Template to help you get started with Cloud Software Advisory today. We’ll show you how to identify and implement the best apps for any growing business and build a long […]

On the 15th September 2020, Skore held their hugely popular Skrum event. Following the pandemic, these originally face to face events have moved online with the added benefit that Skrum are able to welcome even more people who previously would not have been able to attend due to geographical limitations. With attendees based in the […]

Skore has been announced as a finalist in the Technology Award category for the South Coast Tech Awards. The annual awards ceremony, looking at companies based in the South or Solent region, recognises achievements in the tech industry. Skore has been nominated for demonstrating significant improvements in the development of new technology or the use of […]

As well as one of the first G Suite partners in the UK, Foxability is a leading UK Xero App Integrator, recommended by Xero, they help companies to decide which software applications will serve their business best. Foxability enables companies to be fearless about the Cloud and allows organisations to automate the everyday boring processes […]

Unsure how Skore compares to other software tools and platforms on the market? Or confused as to where Skore fits in? Read on to learn more with our review of the different types of products available and how they are used in the field.  The Digital Transformation industry has a wealth of tools and platforms […]

Skore is pleased to announce the launch of their newly improved Quantify module on the Skore software platform. Including process simulation and team planning. The challenges of 2020 have left many businesses struggling with wild fluctuations in demand for products and services. Organisations are recognising that whether its a sharp increase or a sudden drop […]

Looking back at the last review written in December 2019 none of us could have predicted the exceptional times we are now experiencing. Certainly for Skore our plans have been somewhat altered following the arrival of Covid 19. That said, for Skore, the pandemic enabled us to truly reflect on our customer offering and improve […]

Skore has announced the appointment of Chris Green as CCO of Skore, the online process mapping and improvement software platform. Previously Skore’s Partners Director, Chris will be responsible for all Client Relationships and Sales.  Chris commented:  “I am delighted to become the Chief Commercial Officer for a software company I am so passionate about. Skore […]

Skore were recently featured in the noted publication – the Business Magazine – July/August 2020 edition. Building on our relationship with innovative workforce solutions company SERT, the article underlines the value and opportunities that enhancing and streamlining your processes can bring. SERT’s CEO Mark Edwards commented ‘Skore is like holding a mirror up to our […]

Before considering Visio alternatives it’s important to decide what you and your organisation are really looking for. In this article we look specifically at business process mapping, analysis and continuous improvement. MS Visio is often the most used tool in this space but is it really fit for purpose? Visio alternatives, such as Skore, are […]

Skore announced this week, the appointment of current Operations Director Craig Willis to Chief Executive Officer of Skore, the online Process Mapping and Improvement software. Craig Willis’ appointment as CEO will ensure the continuing success of Skore software as an innovative and unique Digital transformation software tool. Craig Willis commented:  ‘Skore’s exceptional industry leading software […]

There are, broadly, three different types of business process improvement software, each with their own pros and cons. Process mapping and analysis software, such as Skore, process measurement software and automation software. In this article we will explore each of these as well as general purpose diagramming software. By breaking process improvement software down into […]

This month we had the opportunity to speak to Colin Claverie, Skore’s CTO, to learn more about the Product Roadmap for Skore software and where he sees the future of Skore and the digital transformation market in general. Colin is responsible for all the technical aspects of Skore and also leads the development team.  Hi […]

Following the success of our webinar series on running remote process workshops we have made this recording available to everyone. We’d love to hear your experiences and feedback from your own virtual workshops.

Read Skore’s guide on how to gather requirements, run workshops remotely and analyse key data online. For any team embarking on a software change or implementation it’s essential to understand the requirements before you really get started. This key part to any project just got a whole lot harder as organisations are forced to make […]

The recent developments regarding the spread of Covid-19 worldwide have meant major disruption to most businesses. In light of this Skore would like to ensure that all existing users have the opportunity and skills to run remote workshops for their organisations and continue to collaborate and share insights as needed. To make it even easier for our customers […]

You can still collaborate, engage and share information effectively with your colleagues and clients. You just need a few tips and the right tools to run an online process workshop. We’re all used to meeting online these days but if its your first time running a process workshop it can be a bit nerve wracking. […]

Need help running remote workshops but hesitant to spend money on an expensive daily rate? We have the solution… Following the outbreak of the Covid 19 virus and the subsequent global impact on businesses, many of us are facing the challenge of how to run our organisations remotely. This can be a challenge to many […]

In response to the Covid 19 crisis and the necessity for so many business professionals to work remotely, Skore are offering you the chance to learn how to run a process discovery workshop remotely using Skore software. Are you struggling with the challenge of how to process map without a wall and sticky notes? With […]

Skore software enabled a logistics company to remove 9 weeks of process discovery off each project within a systems implementation initiative. Find out how Skore did it and the best way to organise your systems implementation project.  In mid 2019 a well known UK based logistics company, with circa 6,000 employees, were in the early […]

As part of our commitment to the continuous improvement of Skore Software, there will an update to the platform and planned maintenance on Saturday 14th March . Users can expect to see and experience the following upgrades Performance enhancements Security improvements A new testing infrastructure User Interface tweaks More prominent search functionality (the default order of […]

This month we are featuring Laura Copas, Co-Founder and Change Architect, from Get Real Change. Get Real Change is a Skore partner and uses the Skore software platform to facilitate and accelerate change in projects across industries. Read Laura’s blog below to learn how they succeed in change and acceptance and find out how you […]

Want to know how Skore not only saved 80 days of Waste but also delivered a sustainable successful solution for a system implementation to the end customer? At the beginning of any Systems Implementation Project, mapping a process is an essential step. It ensures the right requirements are identified and delivered to the users. It […]

Background Lawrence & Wedlock, a leading intelligent automation services provider working across industries, has target customers with an average turnover of £250 million – £4 billion. Despite working in a disruptive, agile and fast-moving industry, L&W were frustrated with the manual and slow process of RPA process discovery. Forced to use multiple tools to collect […]

Heard the acronym but still unsure as to what is RACI? Read Skore’s guide to the RACI responsibility matrix and what it should be used for. How to use a RACI Matrix  In this article we will outline exactly what is a RACI matrix and how to use it.  Let’s start at the beginning: RACI […]

On the 14th January, Skore ran its first event of 2020 in London. Hosted by Cloudreach, the Cloud Migration experts, the Skrum community met to share ideas, make connections and most importantly listen to inspiring speakers from the Digital Transformation sector. Craig Willis got the event underway with a preview of Skrum events  planned for […]

Process Improvement is a vital part of Lean activities and more and more Lean teams are looking for different ways to improve the way they achieve their company objectives. In this blog we’ll show you how Skore is a great platform to enable your team to gain success in Process Improvement. Make your Process Discovery […]

Embedding Process Discovery and Ensuring Best Practice A Trusted Name in Homebuilding Since 1885 Bovis Homes is one of the country’s leading home builders building family homes across the UK for more than a hundred years. Listed on the FTSE250 the company has established an enviable reputation for the quality of build and design, specification […]

A Year of Growth At the end of 2019 we’d like to take some time to review what has been a year of great positive change at Skore. Skore Software has grown from strength to strength and we are excited for 2020. Here is a general round up of all the highlights.  Our Product. The […]

Early 2018 saw Marjolo and Skore embark on the beginning of a partner relationship that would transform their own business practices and the scope for innovative transformation projects.  The Opportunity Identified Marjolo’s ‘disruptive and dare to be different’ attitude attracted Skore who saw an opportunity to  work with a company with a similar ethos and […]

THOSE WORKING IN THE RPA SPACE ARE USED TO SPOTTING GOOD OPPORTUNITIES FOR APPLYING AUTOMATION. HOWEVER IT COMES THROUGH EXPERIENCE AND IT’S NOT AS EASY AS IT LOOKS. SO, WHERE DO YOU START WITH RPA? Skore’s Process Improvement Platform enables you to identify potential opportunities for RPA. However, often organisations are reluctant, the response being […]

A2Z Cloud is a specialist in transforming businesses with cloud based technologies. For the last 6 years the team have focused on delivering innovative business transformation solutions based on the Zoho platform. This provides businesses with a complete suite of intelligent automation solutions. These can be configured and integrated to streamline operations, reduce costs and […]

Skore, market leaders in Rapid Process Discovery Software announce partnership with Innovative Transformation Experts, Marjolo. Skore and Marjolo are delighted to confirm their collaboration, bringing together the ultimate process discovery software platform with optimised strategic & innovative digital transformation consulting services; ideal for businesses looking to capitalise on opportunities for sustainable growth and success. Organisations […]

Process Mapping Workshops haven’t moved on in the last 20 years… When you mention process mapping workshops to most people they’ll think of standing around brown paper with pens & post-it notes, talking about the same thing over and over and over. The more arguments there are, the better the workshop right? Can you accept that […]

Skore’s Skrum community is growing and learning following another great evening event held in London with the Skore team and Skrum attendees. On the 12th November the Skore team held it’s bi-monthly Skrum event at Tower 42, London. Hosted by Kofax – the Intelligent Automation Solutions provider, the Skrum community had the opportunity to meet […]

Skore,  along with Duena Blomstrom, Co Founder and CEO of People Not Tech, were honoured to be invited on to Cloudbusting, an insightful podcast from Cloudreach, hosted by Jeremy King and Dave Chapman. Jeremy and Dave are Thought Leaders in Cloud Computing. Together, they explore what it means for organisations and their business models when […]

How often has this happened? You map out and understand key processes for a systems implementation or organisational change. Identifying the opportunities, requirements and constraints you deliver the much anticipated improvements. Then, the processes get filed away and largely forgotten. How therefore, can you continuously be improving your processes if they are not engaging your […]

Following the success of the last training sessions, Skore is pleased to announce another date in 2019 to meet with increasing demand. The training is designed for Business Analysts, Consultants and Change Management professionals using Skore to map and analyse processes. The one day Digital Discovery training will enable participants to get up to speed […]

Like any automation, when developing a new process mapping techniques for RPA a high degree of certainty is required to make it work.  Teams must clearly define exactly which screens to interface with, the exact data required and the correct manipulation, if you want to achieve successful RPA process mapping.   Get any of this […]

We are excited to grow the development team. If you are interested in writing beautiful, scalable, fast, and secure code you can contact us to have a chat! Click here for full job description

Ensure your organisation’s preparations for RPA process discovery are watertight and ready for anything. Here are Skore’s recommendations for RPA process discovery success. A previous blog explored the difficulties, especially in organisations new to RPA, in identifying good opportunities for implementing robots. However, this blog focuses more on when you have some fantastic early success […]

Skore, the Digital Discovery Software Platform is pleased to announce the relaunch of its training programme. The programme is designed and available to anyone who needs to capture and analyse processes within an organisation and is looking to improve their skills. Craig Willis – Customer Success Director said ‘Skore helps organisations understand and clarify their […]

Make sure you are identifying the right RPA processes straightaway. As soon as you get into RPA you can’t help but see opportunities for applying the technology everywhere. Although not every opportunity turns out to be suitable, it’s important to keep feeding the pipeline.  The concept of using robots to automate manual activities is very […]

Skore Digital Discovery Platform announces partnership with leading RPA Solution & Services experts Lawrence & Wedlock. The new collaboration will ensure an end to end solution for companies looking to achieve agility in implementing RPA technologies. Skore’s Robotic Assess module brings disruption to the discovery phase of any automation project. It considerably reduces the time […]

Are we postponing the inevitable with RPA and storing up problems for the future? When applying RPA to a manual interface, between an old legacy system and a company’s Enterprise Resource Planning (ERP) system, often the instinct is to rip out the legacy system. To replace it with something more modern and efficient with the […]

Don’t leave your RPA Business Case until its too late. We’ve all been there… How do we ensure we get value for money from RPA? It’s so easy to get carried away with a new toy, tearing open the box and emptying the contents all over the floor. Start sticking the lego blocks together before […]

How to stop RPA failure? Up to 50% of RPA projects fail during or after the initial implementation according to a recent Ernst and Young’s report. Unsurprisingly for many, the main reason is that projects are IT led rather than by the business. However this is not an IT problem, it’s a business problem. It […]

Following feedback and the continuous improvement of our platform we are delighted to announce updates to our Digital Discovery app. In the latest version you can discover the following enhancements: Enhanced user experience and Performance (including Microsoft Edge) – streamlined login experience, page load time halved, more reliable in low bandwidth areas,  increased user feedback with […]

You’ll probably save your business a significant amount of money! This weekend we suffered a rare power outage at home. After checking the electricity, making sure all the switches were still on and no fuses had tripped us out, I concluded it must be a power cut. With candles and torches at the ready in […]

Digital Transformation Digital transformation is on the mind of every leadership team across all industries, not just construction. But what is digital transformation? A search online will return mountains of articles, research, opinion pieces and many more all describing wildly different descriptions. You’ll hear about the customer journey, digital first interactions, reducing friction etc. A […]

This blog article was updated on 8th August 2019 Buying a house may be an emotional rollercoaster but for the Construction industry itself there are just as many highs and lows. Customer expectations mean organisations must look at improving customer experience and sales management if they want to survive. It’s not just sales data that […]

This blog article was last updated on 22nd October 2019 If your relationship between head office and the business is causing problems then perhaps it is time to go back to basics and rediscover your processes. Solving Communication failures with process mapping allows you to listen to your organisation and engage with the people who […]

As a consultant, one of the most powerful questions in my ‘toolbox’ is “why”? Why do you do that? What’s the value? It forces you to think beyond the superficial and dig into the real meaning of a piece of work. To understand what it ultimately adds to your business or customer. It’s easy for […]

When a business is embarking on a project, that will fundamentally change the way the organisation works, there are a number of steps to go through in order to properly identify the business aspirations and to understand exactly how change will impact the business. But these projects don’t tend to focus on finding hidden costs. […]

Improving Placements for Local Children and Young People in South London In 2017, a partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services. The partnership sought to reduce the distance […]

Why do we need IDEFlite? IDEFlite is the perfect way to communicate how a business process, and any underlying automation, is going to work between technical and non-technical audiences. This makes it an ideal point of reference throughout a project. Audiences can use it to describe ideas, changes and potential issues in a way that […]

We’ve never wanted to sit still and we’re always looking for ways to improve our company, our services and our products. Earlier this year we released the latest version of our Skore web application. This included an almost complete rebuild of the whole app from ground up. It’s no small undertaking to start from scratch […]

Do you need processes at team level? At the heart of an agile organization is a deep understanding of how we work together. In an agile team, the constant collaboration between the members help doing so. Retrospective meetings are the institutionalised forum for talking about “how we work”. In reality, every time people talk together […]

This blog article was updated on 7th August 2019 Skore’s success as a software platform undoubtedly demonstrates it’s importance as part of the process capture solution. However our own experiences within the Skore team have also enabled us to master the ability to map out and analyse processes effectively.  We’d like to share with you […]

The importance of hierarchy Probably my favourite tool in the arsenal of analyst techniques has to be decomposition. Whether it’s functional or process decomposition there is nothing like it for arranging problems into the big picture. Then breaking that picture down into its component parts so that you can start to make sense of it. And yet […]

This blog was updated on 15th October 2022 this blog we discuss what RACI Modelling is, some of the issues around using it in an organisation and how using a visual modelling platform helps. What is RACI? The objective of RACI is to be a tool to help teams clarify roles and responsibilities. However despite […]

This is a question that comes up from time to time when introducing Skore to new teams, “is it better to run workshops using whiteboards or software tools?”  I’d argue that it’s not a question of one versus the other, they each have their strengths, the question should really be “when should I use a […]

For the purposes of this article we will consider Lucidchart, MS Visio and Gliffy to be general purpose diagramming tools. Given its ubiquity we will refer mainly to MS Visio for the examples. How is Skore different to Visio? This is the most common question we come across when introducing Skore to new audiences, especially […]

This article has been republished from LinkedIn.com with the kind permission of the author. The challenge of a multi-site business Are you a leader within a multi-site business? If so, are you 100% happy with the performance of all of your sites? If not, would you be interested in a tried and tested solution that […]

Definition of Skrum in English: Skrum NOUN Business A gathering of business change and improvement professionals in an open discussion where ideas are shared and questions are answered. A Skrum typically takes the form of three talks followed by discussion, questions and networking. Talks are 20 minutes long and cover topics such as project insights, […]

What is Process Mapping? Early on in my career as a consultant I remember explaining my new role to my Brother. “Process Mapping?” he replied, “I’ve had that done to me!” He worked in the finance industry and told me that someone in the compliance team had called him. “We’ll be mapping your processes over […]

How Skore services and Skore app help technology company Highlight grow faster by improving cross departmental communication About highlight Highlight help businesses ensure they are getting the most out of their technology investments. The Highlight platform helps monitor apps, services and other resources and presents this in a meaningful, business friendly way. Operating for over […]

As a Business Analyst, or Project Manager, you often arrive on a new project and have no idea where to start. Things are a bit chaotic for a few weeks and then they gradually start to fall into place. You all figure out your roles, what needs to be done and the real work can […]

“The reason most process led change projects fail is that they ignore culture” I was listening to this during a programme meeting. Some consultants had come to present to us a sure fire way to deliver a successful programme through a focus on cultural change. My colleagues around the room were all nodding wisely but […]

We’ve shared before a high level process for implementing software but here I thought it worthwhile spending a bit of time considering how we select the right tool in the first place. Over the past few years we’ve worked with a number of small to medium sized business implementing new systems. In many cases they […]

I was on a call and we had this discussion about, supposedly, 2 types of processes: Process as a “recommendation”: process says A-B-C but you can do A-C-B if you think it’s relevant. Maybe it’s good for a project. Processes as mandatory instructions:  process says A-B-C, you must do A-B-C. It’s best for repetitive processes […]

In this video I take you through a demonstration of an example process and procedure portal created in Skore app. Traditionally Skore app has been focused on process design and analysis with our view on making it as quick and easy as possible. As we worked with more and more teams they told us that […]

Ever wondered what’s going on after you’ve repeatedly had a bad customer experience with the same company? How do companies allow themselves to come bottom of the pile in consumer research with the most complaints or the longest call waiting times? Here’s why that happens and what companies can do about it These are often […]

This simple process for promoting your business on Twitter comes from the blog post by Goutham Bhadri. Additional notes are found in the paperclip links on each box.

This example comes from a blog post by David Patterson of KnowNow Information. KnowNow help companies through the innovation process helping them to formalize and test ideas and develop those into real applications. In this blog post David takes us through a simple 5 step approach from idea to app. We have captured the 5 […]

I couldn’t help this. After a meeting earlier in the week I stopped by one of my favorite fast food chains. I love to watch how well the process for making my sandwich works. It must have taken years to get this right. I’ve watched other vendors but none have the process down so well. […]

From the Erik Larson article in the Harvard Business Review “A Checklist for Making Faster, Better Decisions“. This 7 step approach uses Behavioural Economics as the basis for making better decisions. It’s designed to reduce bias and is ideally suited to important strategic decision making. After reading the article on HBR we created this simple process […]

This process is used to demonstrate to customers one of the solutions we offer. We’ve been involved in many software implementations over the years, from large scale ERP through to small implementations covering 4 or 5 team members. Skore app is a fantastic tool for capturing and analyzing requirements based on process. We focus on […]

The scrum process is one that we see more and more often. It may go against what many agilists believe but in larger organizations, defining a process is important. We see many versions of this same process, the words change often but the main steps are almost always the same, in the same order. View […]

Why do we need a Customer Experience Process? This is an example of how we use processes to define and describe a methodology, or approach, in our consulting. In this case it’s our customer experience process. It describes the key activities we do when working with our customers on customer experience issues. Typically a client […]

In this example we show an aircraft turnaround process from touchdown to take off. Please note this is not a real turnaround process and as the author, although I am a frequent flyer, I am no aircraft expert! I have used this process as an example in many training sessions. It is something that is […]

This customer came to us with an adoption problem. They had a product that clearly solved a well know problem in their industry. For some reason user adoption of the product was relatively low with fewer customers getting the expected value than they expected. There was a suspicion, within the company, that the design of the […]

Lack of clarity around roles and responsibilities within an organization, or project, is one of the most common problems we come across. Skore makes it very easy to clarify responsibilities, to define and agree who does what and communicate that to the team. Whether you use RACI, or the alternative RATSI, you can design work […]

Org design is an essential part of any transformation project. A good org design process is also incredibly valuable for building business cases, understanding hiring requirements and even performing training needs analysis. Over the past few years we’ve been using and developing our own design process that we’d like to share here. While we use, […]

You have been given a project, or task, that requires you to create flowcharts, a business process or visualize how stuff works in your company. You’ve not done this before so where do you get started? There are loads of tools out there, free tools, paid for tools, software as a service but which one […]

Have you allocated too many resources to the job or have you allocated to many jobs to the resource? Both of these situations are painfully common when implementing a change program. Sadly this results in a miss of either cost saving, when there are too many resources, or efficiency/quality benefits when there are not enough. […]

If you run a lot of workshops and are confident in what you do then this post is NOT for you. However, if you’re something of a workshop novice then I believe you will find something useful here. Why run a workshop? Workshops are a fantastic way to get key people together to figure out […]

Using Service Level Agreements If you’re a service provider you probably use Service Level Agreements (SLAs). You want to give your customers confidence that, should anything go wrong, your team will do their best to resolve it within a given time. You define a service level that you feel confident you can meet. Your customer […]

Every executive and / or business owner will know just how hard it is to put their vision into practice. The larger the organization, the more moving parts, the harder it is. But the challenge isn’t limited to large organizations, even with a handful of employees you have to take your vision and strategy and […]

Process mapping is a brilliant way to visualize how things work. With a visualization it’s much easier to share and understand complex ideas. Sometimes it can be very hard to identify problems and understand their true nature. The act of creating a process visualization is a very powerful way to understand those problems and design […]

The democratization of process Our focus was always to improve communication between diverse groups within any organization to drive successful change. Skore was intended to be easily accessible to any audience, quick to get going and easy to use. We designed it to help clarify complex situations and make them easier to understand. Anyone, regardless […]